Carvel — Restaurant in Hamilton Township

I've been living in Bordentown for 16+ years. Whenever we have a birthday or any type of celebration I always order or pick up a cake from the Carvel in SunnyBrae. I have to say I am extremely disappointed with the customer service the new owners provide. I ordered a custom cake for my mothers 68th birthday, when we cut the cake it was not the one I had ordered. I had ordered specialty cake with chocolate on chocolate, my mother does not like vanilla and to our surprise, it was chocolate and vanilla. My mother was disappointed because she was looking to forward to eating the same exact cake I had ordered a few months before for my daughters birthday. More than half of the cake went in the trash, mind you I paid over $30 for this cake. When I called the following day to express my disappointment, the employee that answered the phone pretty much accused me of not placing the correct order, then when she actually looked at her receipts she admitted that someone made a mistake. I asked to speak with the owner and gave her my phone number so they could call be back at their convenience. 10 minutes later I get a call back from the same employee telling me that the owner apologizes and will leave me a $10 gift card for my troubles. LIKE WHAT!?!? I don't want your $10 gift card I want a new cake, I want the cake I ordered. I will never ever be ordering anything from this SunnyBrae Carvel again, and neither will the rest of my family (that also orders from this Carvel) I will drive an extra 20 minutes and go to a different Carvel, hopefully they have better...

Carvel in Yardville did an amazing job with a custom cake order for my 3 year old’s birthday party. I went to another local Carvel for a custom cake order. They barely entertained the idea, saying they wouldn’t draw on the cake…they can only print edible photos. I was very disappointed but figured I’d ask in Yardville. The girls there seemed very excited to decorate a cake for us. The young girl (wish I got her name) saw my photo and genuinely seemed excited to recreate it. She immediately had some great ideas. When I picked up the cake I was so pleasantly surprised at how wonderful they did. It was over the top and far beyond what I expected. Not to mention, the price was excellent for what we received. My son was so happy when he saw his cake! Excellent job! We will be taking our business there...

This is the second time we have purchased an ice cream cake from the Yardville store and it has been amazing. We use to buy the ones at ShopRite thinking they were the same quality but they are not. Getting a fresh made to order ice cream cake has a very different profile and flavor. I can never buy an ice cream cake from the supermarket again.

I ordered a cake the same day so I had to get one from the case. I had mentioned I love the extra crunchies. To my surprise I got extra crunches which was a total game changer. It made my sister’s birthday extra special

The 1st cake we ordered I was able to request the fudge icing because I wanted to make the ice cream cake look like a piano. It was so perfect and delicious. I attached a picture.

Thank you so much and I can’t wait till the...