Hook Fish & Chicken — Restaurant in Hamilton

Edit: Update: Not happy at all this time (4/24). Used door dash as I don't have Transportation. I normally get the steak and cheese sandwich which I think is the best in town. (As well as the Chicken Teriyaki). It's all I usually get. Every time I order from this restaurant from Door Dash it's always on the menu. But now it's not. I don't know why. So, I called and asked to speak to a manager. She was quite rude and kept telling me it was on the menu under "Burgers and Subs"..well..I kept trying to tell her it wasn't on there. She rudely said "We have no control over that!! And hung up on me. First time here. They had a variety of items on menu. Decided on the chicken tenders and hush puppies. Very fast service and friendly. Except the man in the back didn't seem to be very happy or friendly. The bathrooms need work. I'm not sure why the doors to the men's or women's bathroom were open. Seems like a lack of privacy. Toilets were a bit dirty and not much in the way of toilet paper. Could use a good deep cleaning. Otherwise.. everything great. Want to go back and try the...

If I could give it a zero, it would be a zero. They weren’t even busy. The lady, with one eye (she kept the other eye closed) took my order in the drive-through left me sitting there drive for nearly 20 minutes, while she continued talking to another lady was putting the food together. They weren’t busy, so I don’t understand why I had to wait on my lunch break. When I asked if my gyro was ready yet she very condescendingly said, “NO!” When I told her she was being rude to me and asked for my money back. She refused to give me my money back, but then proceeded to talk about me as if I wasn’t even there. She was extremely unprofessional and very rude. I will not be visiting this place again. I wouldn’t be surprised if this location closes down for lack of...

The fish was very fishy and overcooked. They forgot our chicken and cake so I called and the lady that answered apologized and said to come back and she'd fix it. I went to the drive-thru to get the rest of the order and I gave the guy the receipt and told him I was the one that called. He refused to fix it. He was very rude and said it was impossible for him to have made a mistake. Finally after arguing about it he said he would have it ready in 10 minutes but after he was so combative we decided to take the loss and never do business with this mediocre overpriced fish place again I didn't want to eat anything from someone...