Starbucks — Restaurant in Hampton

Update 1 year later: I was out of this area for 6 months. Came back and gave it a shot again. Even worse now. Ordered a Cold Brew on the app, waited in store, "we're out of Cold Brew, can we get you something else?". So now they won't update their app page like every other Starbucks will when something isn't available...they'll just take your money and hope you choose something else. I simply asked for a refund but was told they can't refund if it was done through the app and I have to use the app for a refund. Only thing is it's not that simple and I had to have another barista play around on the app only to give up and tell me to contact corporate... Easy enough but it reflects incredibly poorly on the manager that their employees are passing bad info/unsure of what to do in a somewhat routine situation.

Poorly managed store that benefits from the fact that it's on base. Convenience is the only thing this place has going for it. Routinely doesn't have cold brew ready in the mornings (and this isn't a new/supply chain issue. It's been like this for years). Nothing like swinging in past 830am to hear "we don't have the cold...

The employees are friendly enough, but the past few times I have been here they seem really confused on how to make drinks, they are extremely slow, and today when I went to redeem a free drink that I received on the app, they told me that their store does not participate. I also asked that my purple drink (which I only ordered because they were out of strawberries to make a pink drink) be made with light ice, and I received 24 ounces of ice with a bit of drink that wasn’t...

I went to this place to get breakfast. I ordered 2 sandwiches and a bagel, then waiting for more than 30 minutes. Everyone that came after me even got their orders while I was still waiting. When I finally decided to ask the employees about it, they blatantly ignored my order until I have to leave to go back to work without a breakfast and without a refund. Stop the discrimination and hate. We are all humain no matter what we look like....