Coffee was scalding hot. Even with milk in it, i couldn't drink it until I'd waited 30 min for boarding PLUS about 90 minutes into my flight.
I wanted my drink to help swallow my breakfast sandwich, which was decent.
The line was ridiculous, so not much opportunity to be friendly. I witnessed, however, someone being completely rude toward a dude 2 or 3 people in front of me who was just asking for something simple, like a carrying, extra sugar packets, or a few more napkins. I couldn't hear them, but it was way too much fuss over something trivial.
In my experience, this comes from micromanagement freaking out over every little thing instead of keeping the line moving and customers happy. Ya won't have to worry about input costs if ya piss everyone off and they stop buying, because you'll end up having to close the franchise. Consider the big picture before coming down on your employees for doing...
Ā Ā Ā Read moreI was thinking on my way to ABE that it was a shame there wasn't a Starbucks or DD. I was pleased to see that one had opened on the second floor near gates 9, 10, and 11.
They had a good variety of donuts and bagels. They even accepted the Dunkin app for payment.
There was a bit of a wait but I understand the flow of customers is cyclic as passengers come and go.
Staff was friendly and worked to orders as quickly...
Ā Ā Ā Read moreThis Dunkin' is located inside LVHI and is a regular stop for me while I'm waiting for my flight. Staff are always pleasant, the coffee is hot, my croissant is fresh and the prices are slightly elevated which is to be expected in an airport. The really nice aspect to this particular Dunkin' though is its proximity to the gates and restrooms. Very little walking to be fed and ready for...
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