Bruster's Real Ice Cream — Restaurant in Hanover

Very disappointed in the way the young employee handled the situation that was at hand; i was super excited to try the oat milk ice cream, but didn’t know if they’d have it. We asked the one employee if they had the two oat milk flavors, which he said yes to. We ordered, and then a young girl called us up and said that there was a problem with our order and chose to get snarky. We asked for a refund since their employee didn’t relay the correct information to us. No apology whatsoever for a mess up on their accord. With that said, my boyfriend had said “thanks for wasting our time,” and she said “no problem.” Extremely unprofessional and it never used to be like that years ago. If you’re going to have employees that deal with customers, please make sure that they're capable of having the personality to be in that profession. It isn’t that difficult to own up to your mistakes and be empathetic. Sincerely- someone who has worked 8 years in customer service positions and has had to deal with far worse interactions and public...

Stopped in tonight to get ice cream with the family. I ordered a kids dino sundae with chocolate ice cream and syrup, another with non dairy vanilla and syrup, a normal hot fudge sundae, and another item.

The first was made with vanilla and syrup, the second was also vanilla and syrup, but not non dairy (glad I double checked) with no syrup. I asked about the non dairy, and they had no clue. They did remake it but I didn't say anything about the wrong ice cream for the first one.

While they were making the last sundae, we heard the workers say they hoped we liked hot fudge (it was loaded with hot fudge on the bottom). Another worker was complaining about her bad day and that she was about to cry.

I get it, we all have bad days but you don't do that in earshot of customers.

I remember why we don't go here often. The kids didn't eat theirs, and My wife couldn't finish hers.

You're better off going to the grocery store and dipping your own ice cream, which is what I did after...

I absolutely love Brusters ice cream. I came today because I was craving a large chocolate shake and since brusters is the best ice cream I'm thinking awesome milk shakes. Now the problem I'm having with this is the fact that my shake was made with hershey's syrup. I HATE HERSHEYS SYRUP. Why on earth would you not make it with the chocolate ice cream. I'm not the kind of person to take food back that I'm not happy with so I just stuck with it and my boyfriend had 2. Stopped on the way home for ice cream and milk to make one myself. I gave brusters 5 stars anyway because they do have the best ice cream. Please change the way you make these or ask the customers how they prefer their shake when...