Chipotle Mexican Grill — Restaurant in Hanover

If I could give this Chipotle negative stars, I would subtract them so hard the Yelp servers would glitch into the underworld. What unfolded within the greige, soul-sucking walls of this fast-food purgatory wasn’t just a meal — it was a culinary insult, a spiritual slap, and an existential crisis wrapped in half a tortilla.

I walked in hungry, foolishly optimistic, unaware I was about to witness a burrito so criminally under-portioned that it could be legally classified as a “taco’s ghost.” The server — who looked at me with the enthusiasm of a DMV printer — flung exactly three rice grains, a whisper of beans, and what I can only assume was a suggestion of chicken onto my tortilla. Not even a full scoop — a tease, a mockery. I blinked and missed the protein.

I dared to ask, “Could I get a bit more, please?” and the server stared at me like I’d asked them to donate a kidney. They rolled their eyes so hard I thought they might dislocate a socket, then slapped on a microscopic flick of sour cream like it was liquid gold. Guac? I don’t even know why I asked. They scoffed and told me it was “extra” in a tone usually reserved for court summons.

The burrito, once rolled (barely — it was the size of a travel deodorant), had the structural integrity of wet cardboard. One bite in, it exploded like a meatless, beanless confetti grenade. The tortilla clung to life. The contents wept out in protest.

And the customer service? Oh, let me serenade you with how emotionally vacant, eye-contact-avoiding, I-don’t-want-to-be-here-so-neither-should-you it was. I’ve seen friendlier attitudes from vending machines. No greeting. No smile. Just a silent war of mutual resentment between me and the staff. I paid nearly $12 for what felt like a prank meal from a dystopian cafeteria.

If the goal of this location was to ruin my day, crush my appetite, and make me question my life decisions, mission accomplished. I left hungry, humiliated, and covered in tortilla shrapnel.

Avoid this Chipotle like it’s ground zero for emotional decay. If you want a real meal, just gnaw on your own disappointment — it’s...

This has to be the worst Chipotle location in the the state, maybe the country. The management needs to be fired.

The dining toom was closed again, happens all the time, with a hand written note saying pickup only through the drive up pick up. So, we order from the parking lot, wait to get the food and drive the 20 mins home so we can eat.

We received nothing we ordered. My bowl had nothing I ordered except lettuce. I ordered chicken, black beans, brown rice, tomato salsa, corn salsa, sour cream and guac. Would have had cheese but they were out. Out of cheese?? Recieved some type of steak, white rice and lettuce. Correct order on the lid, not in the bowl. And the bowl was about half full. My daughter didn't even get her order. We got someone named Jacob's bowl. Nothing close to what she ordered or even close to what was on the sticker on top. It had chicken, white rice and lettuce. We ordered chips and salsa. Received the chips, no salsa. The chips were so salty you couldn't eat them.

We love Chipotle and have it often. The location in Hingham MA is great. Never an issue, always good there.

Hanover as I said is a complete dumpster fire. Has been since it opened. Its typically filthy. When it opened we were very excited since its twice as close as Hingham is but we have never had a good experience there. When it openned we placed an online order for over $60.00. We never received the food. They were so disorganized and they said there was something wrong with the order system. Either way we never got our food or a refuund. We will never go back to the Hanover location. Shut the location down, get new management and retrain. Don't believe me, do an undercover boss at that location. You'll see.

To all others, unless you go in, watch them make your order... Don't do it. Drive 20 mins North to Hingham for Chipotle or go 2 mins South and get Five Guys which never disappoints in...

TL;DR - 1 hour and 4 minutes at the drive thru and they got my order wrong.

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I’ve been sitting at the drive thru for 40 minutes. I got here at 5:20 and it’s 6:01 and there’s still a car ahead of me. When I got here I was 5th in line. Why so slow at the drive thru? If I went inside and was the 5th in line it would not take 40 minutes. This is ridiculous. It would be FAR faster if I just drove to Hingham and back. Edit - it is now 6:20 and I’m still in the drive thru. I’m now at the window, and even though I ordered through the app and said my food would be ready at 5:20, they haven’t started my food. It’s been 10 minutes at the window and I still don’t have my food. If I was inside it wouldn’t take 10 minutes to make any order. Edit: 6:24, I finally have my food. 1 hour and 4 minutes at the drive thru!!!!!! Edit: I’m home and they forgot my guacamole AND forgot to give me my chips. I’m absolutely not surprised, and I’m absolutely not going back.

Edit: I went to the Chipotle app to complain to customer service. It starts out with an automated chat bot. The chat bot refunded my money for the entire order before I could even complain. It was the most efficient customer service (chat bot), for the worst customer service (Hanover Chipotle)...