Dunkin' — Restaurant in Harrisonburg

I ordered an iced chai and a sandwich on doordash because I was working from home and didn’t have time to go in. I received milk and ice ONLY in a cup. I received munchkins for my sandwich. I have to drive there. The staff looks completely annoyed that I would want them to remake my completely wrong order even though I was polite and they didn’t offer me anything even though I told her I wasted money on doordash and now time and gas money to drive to the dunkin and get it replaced. The cashier then says “I can give you a donut.” Like seriously? As if that makes up for the wasted $12 on doordash and gas money and my time?? And then they give me the English muffin egg and cheese sandwich that I ordered. I get in my car to eat it and it’s a plain English muffin with nothing on it. At this point I’m like am I being punked?? I have to wait in line and ask them to remake the sandwich. The cashier looks at me like I’m an alien and slowly remakes the sandwich. I have never had my patience tested so much. A simple order took me almost 45 minutes get not to mention having to come in after I doordash Ed because I was so busy and I’m mad I had to waste so much of my time. They certainly could have offered me a gift card or some kind of free sandwich and drink the next time I came in. Horrible service....

I don’t leave reviews but this was so bad I have to. First of all the drive-thru took well over 30 minutes for a breakfast sandwich, muffin, and a black coffee. The guy at the window didn’t communicate anything to me when I got there, I paid and he just closed the window and started joking around and laughing with a coworker while I sat there not sure when my food would come out. There were tons of orders sitting there ready to go out but somehow mine wasn’t there. Finally hands me my coffee and I ask when the food will be out and he says, “like 5 minutes.” I finally get the food, and I check the bag and see the muffin isn’t there. So I ask and he checks around and grabs a muffin out of a random bag and asks me to check to make sure it’s the right muffin. It wasn’t but at that point I was so annoyed with the experience I just left. Just got home to eat, and the sandwich was missing the egg and my simple black coffee was cold. I hope the manager sees this and can try to implement changes because I do not plan on returning to...

OK this is the 2nd time that I have been to this dunkin donuts., both times my order was wrong. Like get it together. If it had been the same person- I might of understood. But it wasn't. I'm not really sure if they just can't hear thru the ear piece or if they just don't care.

I order the same thing every. SINGLE TIME. I never have a problem anywhere else.

So the 2nd time I go back around to the speaker box & explain what happened. She rings me up for a regular hot macchito. Not even with caramel. So I literally yell at this point that my order is a SMALL ICED CARAMEL MACCHITO!!! she rings me up & tells me the price. I pull around &she proceeded tell me the price. I go to hand her the wrong drink & she acts surprised!!! Omg. So she said sorry. & said back to me what it was. Then GOES & MAKES IT. Wasn't even already made. I literally seen 5 employees in there. It's 25 min of my life that I won't get paid for since I'm 25 min late to work. I just can't. I want to yell and cuss.

Oh and I didn't get my caramel drizzle. I...