Your Pizza of Hartville — Restaurant in Hartville

My son just picked up dinner from your Hartville location. I don't usually write reviews, not to mention contact the business, but I feel it's necessary. A few things really bothered me. First, he said as he walked in there was what he believed may have been an employee sitting in the dining area smoking. If it was anemployee, shame. Usually greeted with a smile, but this time everyone just sat in the back while one very young boy came to the window. Next, the jo fries were very overcooked or cooked twice, as a couple were totally burnt and inedible. There were only 7 jo's not 8, including the burnt ones. These were nothing at all like the previous ones we've ordered, and we've ordered a lot. Of all the restaurants that serve them, yours were by far the best. Freshly prepared, tasty, not overcooked and not sitting in a warming tray like so many places do. But not these. And sadly, this goes for the chicken well. It was either cooked some time ago, or overcooked or twice cooked. Very salty.

I'm not sure what's happened, but it was definitely not the same place we'd been coming to for the past almost two year. I'm sorry to say I feel I just paid for a meal that we didn't enjoy and some of which was not even edible. I don't know if this was just a fluke, new ownership took over, new staff or you've changed your focus, but whatever it is I hope this message is taken positively.

Thank you

Michael Semon

UPDATE: I appreciate your response, but it didn't address the issues. I've learned that when you call the business that just gave you poor service you end up speaking with the same people that just gave you poor service and nothing is resolved. I've also noticed that your responses to previous reviews are very similar. Was that a staff member smoking in the store?Was nobody checking the food when it went out if a 14-year-old in training was serving the food?And is it the policy to reheat unserved food? I will leave it at that. We probably won't be back. Thank you for...

My 3 Kiddo's & I tried "Your Pizza Shop" for our first time tonight & ordered the "Family Combo" & We were Greatly Satisfied, the Pizza was completely covered with the 3 toppings they picked & cooked to perfection, the Fried Chicken was De-licious Nice & Crispy, Juicy, Not Over Breaded & the JoJo's were Huge The Gentleman behind the counter who I'm guessing was the owner is a nice dude fast & friendly, the Interior of Your Pizza Shop (which was Very Clean) looks Veteran Owned with All the Branches of the American Armed Forces being Represented So That's a Big Patriotic Red White & Blue Bonus 🇺🇸 🤟🏼😎🤘🏼🇺🇸 So My Family has found Our New Favorite Pizza & Chicken Shop 😎 🇺🇸🤟🏼😎🤘🏼🇺🇸 GOD Bless...

We ordered the family deal. Which is a large 3 topping pizza and 8 piece bucket of chicken joe. The breading on the chicken was below mid grade. The pizza we ordered pepperoni, mushroom and double cheese. The pizza tasted moldy, all of the cheese was in the center of the pizza. And the pizza was stuck to the box. The girl who greeted me when I arrived. There was no greeting, she just looked at me. Didn't talk except to tell me how much I owed. Not friendly at all. This was my first stop at this "your pizza shop" in Hartville and will be my last. This shop doesn't keep the same standards as the other shops. Very...