Wendy's — Restaurant in Hastings

i’d have to say this is one of the worst wendy’s i’ve ever been to and i love wendy’s so long story short i get to wendy’s around 9pm and there’s this manger name derick who works there and he absolutely disgusts me so i get to the counter and im in line looking at the board trying to see what i want so maybe boyfriend calls me on the phone and tells me what he want so as soon as im about to order he tells me to hurry and pick what i want or let the people behind me go because im moving to slow so being me and now in a state of embarrassment i move to the back of the line so he take about three people orders and when it’s time for me to order now he walks straight to the back for about 20 mins then proceeds to come back with everyone’s order without even taking the time to take my order so i still wait patiently and when i do order after waiting an absurd amount of time he has even more of and attitude I ordered a biggie bag and few other things and while im like can i get another 4pcs nugget he’s like you want another the biggie bag comes with nuggets as if i don’t now that already so im like yeah i do want another order of nuggets so he’s takes my order and from there it takes him 30 mins to make food and when he comes back with my food he lies and tell me it took so long because he the only one working when i clearly saw 3 other workers so when its time for me to leave i ask for him name and i tell how me made me feel he tried to get upset but i told that man i recorded the whole altercation and he wrong and he knew he was that why as soon as i turned to walk out that door he ran up to me with his wallet trying to give me cash money for his mistakes and then had the nerve to tell me he was having a bad hey we all have bad days and as former fast restaurant employee i would never treat my customers with the type of disrespect that Derek showed me and to be a manger shows all about you ps i did not take the money i walked away and told him that’s it’s ok i don’t want it i just wanted to be treated like a normal person

and i can’t lie the food wasn’t bad or anything it was just the way he handled the situation and treated me wasn’t...

2025 update: lately when i say a number one combo they dont ask which one i would like and twice i have been given a double combo when i want the single but again they dont usualy ask the hamburger size. Fries have been Hella salty and cold. Sometimes the cheese isn't even melted because burger isn't hot enough. Again...this is after 8pm.

Old reivew: I tend to stay away from this Wendys after 5 or 6 PM because it seems that's when all the newer/younger/inexperienced staff is on the clock and my order is usually wrong and/or it takes "6 minutes" to make it. Tonight I was starving on the way home from a long road trip, so I stopped in and ordered the #1 without tomatoes and onions; I get home and low and behold they are on there.

Don't order chicken tenders after 7PM because it's a "6 minute wait" which usually means 10 to 12. I order the same thing every time because I'm a creature by habit, I can pick off tomatoes and onions but I shouldn't have to when I order it without.

Lunch time crew is awesome, fast...

If you’re out of ingredients, you really need to tell people that when they order their food. Three times in a row I have come and my sandwich is missing ingredients and no one tells me. If you’re gonna charge me full price, I expect every single ingredient to be on there. Otherwise, you need to be giving people discounts for the items you were missing. Usually the third times a charm, but this being the third time you lost a customer. With fast food, being as expensive as it is these days. This poor quality and missing items is unacceptable. I saw another review about someone ordering a Baconator and they got home and there was no bacon on it because you were out of bacon. This kind of stuff will cause you to close your doors! 😡 I also noticed that management or Wendys does not respond to anyone’s reviews, which goes to even further show that you really don’t care that you’re doing people dirty, and being unethical, so long as you keep making your money. I officially will not return to this...