Chick-fil-A — Restaurant in Hattiesburg

Absolutely unacceptable experience—avoid this Chick-fil-A location at all costs.

I work from home and rely on delivery for lunch on busy days. Today (7/23), I ordered an 8-piece nugget meal through the official Chick-fil-A app, complete with extra sauces—something they clearly offer. What I received was a pathetic excuse for a meal. The nuggets were burnt, dry, and stone cold like they had been cooked hours ago and left to dry out under a heat lamp. The fries were stale, cold, and completely inedible. To top it off, not a single sauce was included; despite being requested.

This was not just a minor slip-up—it was a complete failure in quality and customer service. If this location cannot handle basic quality control or fulfill simple requests through their own app they do not deserve your business. Whether you are ordering through DoorDash or directly from Chick-fil-A, do yourself a favor and pick a...

Review for Forrest General Chick-fil-A Location

I have had frustrating experiences with Stephanie, the manager here. Recently, I ordered extras and paid for them, but when I raised the issue, she did not resolve it. She often seems dismissive and fails to address customer concerns.

On my last visit, she provided only a small amount of the extras I paid for. When I pointed out that the cashier had input the order incorrectly, she suggested I pay again for the correct amount, which is not the service I expect from a manager.

Her rude and unhelpful demeanor detracts from the experience. As a loyal customer, I will reconsider visiting when Stephanie is on shift, as her attitude does not reflect Chick-fil-A's "my pleasure" motto. I hope this feedback leads to...

Lack of care, accountability, organization, and questionable sanitation always plays a part in my decision to patronize this particular location. When the food bagger has her gloved hands tucked in and resting on the inside of the waist line of her work pants, it's hard not to assume that she doesn't wash her hands or change her gloves regularly. It's also concerning when you have a runner or floater going and coming from the front to back of the restaurant with gloved hands constantly touching the swing door and that employee doesn't change their gloves before...