Dunkin' — Restaurant in Haverhill

This Dunkin is so so. Some days my order is perfect, the staff is smiling and friendly and I'm happy as a clam. Other days, my order is very very wrong and I get attitude from employees. The service really depends on who is working. Five stars to the workers who make my day by being kind, dilligent and respectful. Two stars to the employees who very obviously don't want to be there and don't care about the customer experience. I've been completely ignored before and feel like those employees are bring down the rest of the branch which is sad. But I keep going back because those who deserve to be there and have a job are wonder and always brighten my day. So thank you to those who care, you do make a difference. Make sure you tip those who are doing a good job, I feel they deserve to be recognized for the good work they do. My hopes are that these unsaverry employees find their way to a...

Ordered two bagels with cream cheese at the drive thru. Waited about 6 mins for the drive thru to move up, amd in the mean time i was asked if i had ordered, which i said i had and repeated my order to her again, and she repeated it back with the price for TWO bagels. Finally got up to the window, the girl handed me my order and said Thanks. As I always do at every drive thru, i always double check my order for accuracy before pulling away. When i opened the bag there was ONE bagel inside. I simply took the bagel out of the bag with one hand and showed her the empty bag with the other and stated, "Seriously"?? Then they (the Dunkin Donuts employees) get annoyed with me (the customer) because i apparently bothered them trying to get what i paid for. No worry DD, i won't bother you anymore. Contrary to what you might think, there are other places we can...

So I went there twice over the 4th of july weekend and both times was completely disappointed in the staff the first instance was a older lady who was working the counter started swearing about the customers i front of me and it was very unprofessional the second instance these two little boys came in while i was waiting in line one of the boys was mentally disabled and used the bathroom well the staff then proceeded to get upset and then decided to close the lobby i bought the boys some doughnuts and waited to make sure the staff didnt give them a problem if that was my kid i would have lost it on the staff there i hope the owner sees this and fires the manager and the lady with long white hair they should not be working with the public if they cant...