Domino's Pizza — Restaurant in Hawaii

I want to thank the manager Dominic (if that was really their name) for ruining what was left of my nice memorial day. I was sitting at home in AUSTIN, TEXAS, when I get an email about my pizza order in Hawaii. I call the store immediately to notify them that the order was placed illegally under my husband's name and account who died 2 months ago and to not deliver the pizza. Come to find out that it was a pick up order and they handed over the pizza without checking any identification even when the phone number and address on the account was from a different state. When I asked what could be done, I was told to call corporate and the staff was new and that was it. No apology, no let me see what I can do to help you, nothing. Was given an incorrect phone number for corporate which I lucily looked up myself and a complaint about the customer service, and obviously a lack of care to protect their patrons was filed. Be wary about ever using this store especially since it seems it's by a base and people are from all over and they do not verify identity. Do better, be better, and learn to say sorry, it goes a long way with appeasing a...

This dominoes location ruined our night. My roommate and I ordered a large pizza with half sausage half cheese and SQUARE CUT but received the pizza cut in PIE slices instead. This was the second time in the past two weeks they didn’t get the special instructions correct. We called them back and complained and they said they would remake the pizza and deliver it to us for free. This is what we got below! It looks like someone literally and purposely folded the pizza in half! We understand if the pizza shook alittle in the car ride over but no....We’re really disappointed and will not be ordering from this location again. We called back and had the manager refund us our money. It’s the principle of customer service why we’re mad more than the way the pizza was cut. Shame on whoever did this act...

So normally we are happy with our orders.. today not so much. (The food was good) the service on the other hand, NOT so much!! We put a plastic box outside on the porch for pizza delivery, now normally we hear the driver come in the yard because of the gate, but we didn't hear anything, so we are waiting for our order and nothing. Then we get a phone call, no one answered when we answered the phone. So my husband decided to look outside and our order was sitting on the plastic box, it was NOT hot it was barely warm and the soad was warm as well. So the drive put our order on the porch and just left.. no knock on the door, no ringing of the doorbell, ohh and no safety seal on the pizza boxes....