Jamba — Restaurant in Hawaii

Not in the habit of writing bad reviews but this one has to be shared. I often go Jamba Juice to order the go pack of 10 drinks to give to friends. Well, usually I do call or order online but after trying to call their location three times, no one answered. No message capability at all. That should have been the first indication no one wants to do their job here. In any case, I show up and ask to have the 10 pack order. The girl was so adamant that the order has to be made 2 hours in advance that she refused to sell me it. So, I suggested I buy 10 drinks instead, she again, said no. Refusing me service. No one else was in the shop, so naturally I was thrown off. I'd maybe understand if they were busy, but still... I've walked into many other locations to order the 10 pack and no one ever really cares. So I said, are you refusing me service because of the policy or something else? She only said she worked there for 3 years and it's policy to only give the juice boxes out with a minimum two hour notice. She went in the back and talked to the manager, they approved it, but when she went to charge me it was $90. Not cool. That's when I had enough. refusing to do your job, charging customers wrong, telling me to file a complaint, so, I did. I wanted nothing more than to just order, pay for the juice and be on my way. But the employee wanted to pick a fight instead. If you happen to come across a Desyre there, don't expect good service, if you get any service at all. Following corporate policy is one thing, I get it. But up charging someone double because they ordered more than one drink? Making you actually work....

I generally do like Jambas, but I was definitely disappointed after tasting my order. Here we go, story time folks. Today, I ordered an Apple green smoothie with 2 other drinks on the online app. When I got the confirmation saying it was supposed to be done. Went in and the drinks were not even made. I asked for my order and was told they didn't know about the order online. There was only one guy working the register and blending drinks. The other 2 workers were playing around talking story in the back. On break? who knows...While there was a long line for mobile app orders that they claimed they didn't know about. Took an extra 15 minutes on top of the 20 minutes after making the order through the app. Altogether 35 minutes to get my order. Results? 2 of them were watery and my Apple green smoothie had ginger put in there. When there is not supposed to have any ginger in it in the first place. What if I had an allergy? Not sure if they got it mixed up with a different order. But I sure didn't ask for ginger. Felt bad for the guy having to work with such lazy okole people who can't get it together and do their part and help without being asked. Despite any grudges they may or may not carry. Talk about no class and a low standard of...

Until today, I was very happy with my Mango smoothly. As I am an invalid and cannot get out of bed, my caregiver picks up my smooth every day for me. I made my usual order today, eagerly awaiting my Mango smoothie, but the smoothie she brought me turned out to be chocolate "something". Since she had to leave, there is no way for me to get this order corrected. Obviously a clerk who can't tell the difference between the color of mango (orange) and. Chocolate ( brown) should perhaps have his/her eyes examined. I don't particularly like chocolate and would NEVER order it, but I am now STUCK with it. I would have given 5 stars if only this hadn't happened. I hope it's not a pattern, and doesn't ever happen again! Meanwhile I'm stuck with this chocolate concoction with no hope...