Starbucks — Restaurant in Hawaii

In short, the barista was rude when I asked for something different. I didn't like the texture of the cookies in their new Frappaccino. This is not the Starbuck's brand I've enjoyed over the years; they have always lived to delight the customer.

I had my worst Starbuck's experience today after over a decade of patronage. I explained to the Barista I didn't like the new cookie Frappaccino... too many cookie bits. She quickly retorted that that's what's in the cookie Frappaccino. I guess she was insinuating that I was being ridiculous? In retrospect, it was also the texture of the cookies that I didn't like. I meditate, so it was easy for me to stay warm and kind despite the apparent condescension. She now told me, "You can keep that, I can't do anything with it." I guess she was letting me know I was wasting good product? I asked if we could reuse the same cup. She didn't respond and walked away, doing something with someone else's order. I guess I was now getting the silent treatment. A minute later, I asked her for a Caramel Frappaccino instead. She didn't say anything and kept her head down, just focused on the espresso machine for another order. 5 minutes later, I thought to get up and make sure she heard me. 5 minutes later, she slaps my Frappaccino on the outgoing counter and walks away, not announcing it. Yep, it's the silent treatment. At this point, it's clear that, from her perspective, I definitely did something wrong. I'm not sure I should drink it, as it was made with negative thoughts. As I'm sipping it, I hear her co-worker and her talking about how it would be nice if people bring in their own cups.

I care about the environment. It bothers me too how much corporations waste, and Hawaii doesn't recycle much of anything. Last I tried to use my own cup at Starbucks, they said they couldn't use it because of sanitary reasons.

At most restaurants, I don't re-order when I don't like something. Starbucks, on the other hand, has built their brand on satisfying the customer no matter what. They've made customer's feel emotionally safe to let them know when something tastes even a little off. I didn't feel safe today. I felt judged. I feel distracted from what I came to Starbucks to do today... study for a technical interview.

This young lady should take up her disagreements with Corporate, not with the customer. If things at Starbuck's has changed, they need to communicate the changes to customers in a polite manner, perhaps via an...

Location is super nice and people are very cool - one of the best place to use internet. I have enjoyed my stay in this location. However, the diamond parking services are like watch dogs - they just hired mean people who has nothing productive to do but to give parking tickets. Boom $40 dollars if paid within 15 days. I am trying to reach diamond parking services for last three hours but unfortunately they just want to target tourists and make money. I would recommend parking in walmart and walk to the starbucks or use other starbucks as they have not such menacing agency to give you parking tickets or go and drink in Kona coffee just a mile from there. I would love to rate this place a 5 star - it is very nice and I made few friends here however, the location has vultures in the form of parking agency people who will hunt for you sometimes give two tickets per day -...

I usually prefer to patronize local coffee shops over corporate monsters. But let's face it, when it comes to the frappe, nobody does it better than a SB frappucino! I entered this location on a Sunday afternoon and was shocked at how busy it was. The drive thru line was wrapped around the building and the cafe was full of people. I placed my order and watched as I waited. There were two girls and one young man that had to be the hardest working people I have ever seen. Literally running here and there cranking out drink after endless drink! But what really impressed me was the way that they never stopped smiling! I got my drink in less than 10 minutes. I felt refreshed from sitting in the ice cold A/C and my Double Mint Java Chip Frappucino was impeccable! I really want to thank the awesome folks working that day for doing such an...