Subway — Restaurant in Hawaii

I attempted to call to cancel an order as the app had defaulted to this subway rather than the one I had intended, and the only way to cancel was to call, which I did not know until I found that information on the app after much searching. My first call, nobody answered. When I called again I was told that they couldn't cancel it as they had made the sandwiches already. While I understand that it was the fault of the app, I was told that I am rude for wanting them to cancel my order and refund me. I spent half an hour trying to get the owner to understand that I just wanted a refund, but he insisted he was losing money and would not cancel the order. He was yelling at me and was very rude. The servers tend to be good, but the owner does not understand how to cater to customers. I have worked in retail and understand that generally speaking its fine to just do as a customer asks. Yes its annoying, but in this case it was not the fault of either party. Overall the owner was very unprofessional about the situation and was unwilling to even compromise or come up with a solution. Telling a customer that you cant refund them because you are losing money is not very good customer service, nor is calling your customer rude for pointing out that it isn't their issue and refuse to refund them because the sandwich was...

Almost every time I place an online order and pick up from here, my order is wrong. Sometimes it’s just a small thing. But it’s something almost every time. Recently I ordered a hot honey sandwich and I got a lot of veggies, some chicken but absolutely no sauce at all. As pictured. They didn’t say anything about being out of sauce didn’t offer a replacement, just didn’t say shit at all. They really just made it like this and thought it was okay? Didn’t double check the order? Didn’t think to offer an alternative? Just packed it and let me go home with a plain chicken sandwich when I paid for the hot honey sandwich? Maybe it’s the online ordering system to blame also, maybe its really hard to understand or it’s just not user friendly? Plus whenever I order a #6 foot long boss, they think it’s a 6” boss, which I get that it’s a #6 and easy to mistake it as 6” but come on. Every time? I always have to wait while they check my order and then say OH and then make the other 6” of...

Been to this Subway several times and this was a terrible visit. Broken AC, employees are expected to work with fans. It was broken last time I was in as well, weeks ago. Soda machine, broken. Female staff standing at the register didn’t even bother to acknowledge us, just stood there even though we had a mobile order and just needed to pick up. She was very unfriendly and clearly lacking in basic customer service skills. Sandwiches were given to us in a basic paper lunch bag that immediately ripped and there was no offer to replace it. No napkins. Overall,...