Subway — Restaurant in Hawaii

Tried to use the app for the first time and when I got there they didn't have my order so I tried it again in the store with the clerks help and she could not get me the 2 for 1 deal so I told her to cancel it and I'll try the app myself again. So my order went thru again but she still didn't get it so I went to check my bank balance and was charged 3x and 3 diff prices! Then was told she couldn't refund me for the one she did because she needed her boss's approval who wasn't there and never returned their call the whole hour I was there waiting and couldn't refund the app orders cause that's out of their control!? Finally spoke with the Mgr 3hrs later after trying to call their store several times with the number the clerk gave me and no one wud answer so had to drive bk over there and was told their phones were not working!? So why give me that number to call bk to ck if the Mgr was contacted?! After returning to the store the clerk called her Mgr again from her personal fone for me and basically was told the same thing that they have nothing to do with the app and I needed to call the Corporate ofc which I asked her for the number and im still waiting for her to get bk to me because she didn't know it! All in All I think the Mgr shud hv contacted her Corporate ofc and fix this mishap instead of telling me it was my problem.... Not the kind of Customer Service I wud hv given....js! Needless to say I won't be using their app or returning to that location again and by the time I got home to eat my sandwiches they were soggy and not appetizing anymore!😔 Sorry to give you another bad review as you mentioned you seen my first one and now hv a "bad mark" but had you gotten bk to me yesterday like you said you wud I wouldn't hv vented again! Anyone know the number to call for problems with...

Service usually good. Every now and then I have trouble communicating with one of the Micronesian women. When I said 1 foot Italian she heard: kids meal for some off reason. Then she said herb Italian. I had to tell her 1 foot Italian 5 times for it to trigger. Then she brought out a 6 in bread and said “six in” the other customers ended up hearing me raise my voice to her after that, which is what I don’t usually do. I’m use to going here to eat at least once or twice a week. I love my subway and I’m usually satisfied with their service. Communication is very important. Had I gone with whatever that woman was saying earlier my meal would have been...

Both of the women working spoke so quietly it was nearly impossible to hear what they were saying. The one who made my sandwich wasn’t paying attention to what I was asking for on the sandwich so I had to repeat myself for every detail. The sandwiches came out okay but I’ll avoid this place in the future, other subways are much better at customer service and friendliness. That being said, the lady who checked us out was very kind although she was also...