Taco Bell — Restaurant in Hawaii

Years later I am not shocked to see that customer service it has not improved. I came through the drive-thru on July 26, 2025, around 4:15 p.m. simple order nothing special. I pull up to the take out window and a Caucasian person was there. Not too clear if it is a boy or a girl but the customer service sucked. Had to wait for a few minutes for my order again I ordered nothing special. I ordered a Mexican pizza and three soft tacos. He/she handed me the bag and didn't even say thank you for waiting, or have a good day. I could feel the negative from this individual. Not a good person to put in the front. Maybe cleaning restrooms.

Last night my husband and I decided to eat Taco Bell. When it comes to fast food nowadays we have so many choices. What you invest time and money into a location that doesn't appreciate their customers is unacceptable. We decided on Taco Bell and of course there was a line. Usually there always is a line. Patiently waiting we finally get to the ordering menu. At first a female advised to order when you're ready. I immediately placed my order on my husband's order. Then throughout the conversation a male came on with an attitude. I let it go figuring you must be having a bad night. So we finally reach the take-out window. I hand in my debit card and he said that my card was declining. I pulled up my online banking to show him that it was impossible for the car to be declining. He served me with an attitude. This was around 11 p.m. On Sunday June 24th. Then he asks a female to assist him. What I didn't know is that they charged my card 10 times. 10 times I repeat. Causing my bank to flag the card for suspicious transactions. I had to call my bank Wells Fargo to verify the transactions. An actual reality the first charge went through but because The cashier wasn't paying attention or was having a bad day he swiped it again and again and again until 10 times has reached. I had to ask my bank to block future charges from Taco Bell for this incident. I could have went to McDonald's and received mediocre service then having to waste my time waiting in a Drive-Thru unappreciative buy both cashiers to have my debit card charge 10 times. Looking at your customer service reviews this location is only rated a two-star. As a manager or general manager I would highly suggest you read your customers feedback and improve service. Based on this feedback I will never return to this locations Taco Bell. I will drive my happy self to either Kapolei or Waipahu even though I live in Ocean Pointe. I truly hope that the general manager of this location reads this review and the review of many others and does something about their customer service especially when a cahscas with a bad attitude unethically...

Sept. 16, 2022 5:10 pm I ordered a number 6 for steak chalupas got upcharged and recieved beef not fresh stale and old... I also requested the receipt and recieved the wrong receipt. Their aditudes were unhelpful and disrespectful. I would return to get a refund but we have work to attend. Will not return due to the consistency of stank attitude I get every week I come here. So much for accurate customer service or care. Most gross quality of chalupas I've never attempted to consume. One wasn't even edible to bite through. At least with the right receipt I could of got my reward points or rectification(remade or refunded). I hate when my favorite place for fast food does this. Waste of money and time. Especially during a dinner rush. Unfresh food is unexceptable. I normally order power bowls due to them never disappointing fresh made ready on...

Always fast service dinning in but also just as fast when going through the drive through even if it's a busy night out and drive through line maybe long but won't wait as long as you actually think. I say that because I personally went though a similar time. I have to say I was proven wrong from what I thought and said to my real good friend of mine that was in the passenger seat. He was right about just go drive though it won't be that long and he was correct on that. Lolz mind you inside was pretty crowded more then...