Teddy's Bigger Burgers — Restaurant in Hawaii

I love Teddy's Bigger Burgers for its uniquely flavored bigger burgers that are out of this world. I particularly like the fish and chips which I order extra crispy along with beer batter onion rings. It's well worth the price. There is one problem though and its the manager who was ultimately the worst unprofessional person to have as a representative of your company. Upon requesting to redo my order with my receipt in hand and his rude and disrespectful bahavior was inappropriate and inacceptable in his delivery. He actually had the audacity to say that it wasn't my order and that he saw me take it out of the trash can outside. I couldn't believe he even said that in front of everyone standing there. He asked what my name was on the receipt which I gave him and I gave him my i.d. which he refused to verify my name. He said he was going to call the manager about it. First of all I thought he was the manager and then to be accused of such vial acts to get an order right was humiliating and insulting to say the least. To misrepresent the company through an employees lack of manners it tarnishes the reputation of their employers establishment. This would not be tolerated by any employer which warrants immediate termination for the liability that the employee puts at risk for the employer. Its not about the loss of food and money, its about the lack of work ethics this ill mannered person has with no regard to upholding professionalism with dignity integrity and mostly respect. No common courtesy was given or consideration. Just a young person given a title and using it to play God in his imaginary world. I pray this never happens to anyone else that goes to fix something you requested in the first place. Its something that was so unnecessary and uncalled for that I wanted to contact a lawyer for the humiliation and defamation of character he so easily gave without a moments notice that his rude and disrespectful behavior was coming at me. This is now my last time I'll ever eat there again. It was like going to hell and back. Unimaginable and epic. Good luck with your business. Choose your employees wise. That's a lawsuit waiting to happen!

I'm not sure how to receive your reply. There's no indication of any resolve in the matter. Please let me know how your going to handle this...

We were craving burgers after finishing the grueling Spartan Beast race on Kualoa Ranch, and thought this place looked good. Right off the bat, my heart sank when I saw the prices inside the store. Two specialty burgers (one 1/2 lb, one 1/3 lb), large fries, and a large onion ring cost us $31.87 after tax (we didn’t even order sodas), and no military discount, whelp. Too late, we made the drive specifically to try this place and she’s hangry.

My wife took one bite of her burger, and a good chunk of it was RAW PINK inside. Some other racers were eating there the same time we were, and one of them said their patty was totally raw too. I also happened to see at least one other review saying the same. Any establishment that doesn’t take food safety seriously is an absolute no-go. What’s worse, I voiced my concern to an employee, and he tried to play it off as if that’s normal and that’s how the burger’s supposed to be. My wife and I got our degrees in food science, friend, nice try. I politely asked for a replacement burger with a better-cooked patty. Boy did they take their sweet time getting that replacement burger to us. The large fries are overpriced and bland. I ordered the teriyaki burger, which tasted pretty good, but when I had finished, I was left holding a small, but decent sized portion of bun—the burger was too small. My cheese wasn’t a slice, it was some queso dip out of a Tostitos jar or something.

If there’s any redeeming quality, it’s that the onion rings were seasoned, tasted really good, and there was a decent amount (well, given the fact that you can only order a...

Last week, I promised to remove my “1 star” review if things improved at the Kane’ohe location. (Original post last week was a Customer Service and food handling complaint.) Well, I was in town @ UH and tried to place an on line order to the Beretania Teddy’s, but the app was glitchy-1/2 a dozen attempts to order, it would fail after trying to review my order. I decided to cruise by, walk in and order...but the place was packed. So, on my home, I decided to try changing locations to Kane’ohe and after about 4 on line fails, it finally kicked in and I was able to order. My order was ready as promised at pick up time, I noticed there still seemed to be a bit of in store confusion between staff members and sorting out the orders. Which didn’t appear to affect my order, I hope. The burger, which was very rare, gets zero complaints, since my son likes it almost “mooing” however, I noticed the burger came in a paper bag, not the sturdy container. I hope this was due to some change over to paper or they ran out of the sturdy containers or that he didn’t receive a child’s combo burger?? This one seemed less messy, and more compact. I only recall ordering a child’s combo once a few years ago and it came in paper. The only comment my son made, was that the bun was very very cold (?) last few times mentioned the buns are different (?) but he said the meat tasted good, and it wasn’t cold. We look forward to next Saturday’s meal. I will give 5 stars, because the experience in store was drama free, but the glitchy on line ordering app needs to be...