Popeyes Louisiana Kitchen — Restaurant in Hawthorne

I recently had a very disappointing experience with Popeyes. I placed an order through Ubereats, but to my dismay, my order was given to someone other than my assigned Ubereats driver. When I realized the mistake, I immediately reached out to Popeyes to request a resolution and have my order re-rendered. However, I was met with refusal and a lack of willingness to rectify the situation.

This incident left me feeling frustrated and let down by both Popeyes and Ubereats. As a customer, I expect my order to be handled with care and delivered to the right person. Mistakes can happen, but it is how a company handles these mistakes that truly matters.

In this case, Popeyes failed to take responsibility for their error and refused to correct it. This not only reflects poorly on their customer service, but also shows a lack of concern for customer satisfaction. As a result, I am deeply disappointed in how they handled the situation.

When incidents like this occur, it is important for businesses to acknowledge their mistakes and make amends. This would have been a great opportunity for Popeyes to show their commitment to customer service and make things right. Unfortunately, their refusal to address the issue has left me with a negative impression of their brand.

I hope that Popeyes take this feedback seriously and work towards improving their processes to ensure that such incidents are avoided in the future. As a customer, I value the trust and reliability that comes with ordering through these platforms, and it is disheartening when that...

So i've been going to this popeye for years never had any issues with none of their workers ii get alone with all the managers and workers but this one lady name nessa who works there shes a Hispanic lady she has the worst customer service ever today was when ii had to put my foot down because she always rude to me getting a attitudes talking to me very rude and unprofessional so she did it again today ii asked for the manager Pablo and complained on her do you know he said oh we always get bad complaints against her your not the only one every customer complaints on her im like why is she working her he says because they dnt have enough workers.... Then she starts saying how she dont care telling the manager dont apologize to me arguing with him in front of customers ii never seen nothing like this in my life so there allowing her to treat people rude im so disappointed ii will nevr go to this popeyes never again ii rather take my service somewhere else ... How you the manager letting your employer talk to you like that and be rude right in your face you not do anything about it // Dont go to store #3344 14312 prairie ave...

I visited Popeyes for the first time since my husband insisted the wings were bomb. Anyway, the cashier whom i didnt get a name of(reciept says Maritza) takes my order and since i asked to replace the tots with fries she asks the manager and cooks, even after they all said it ok she made a big deal about how nobody told her we can do that. She turns to me and says is 13 something and i was like ok im not done yet. So rudely she finishes taking my order. As she starts passing food to custumers i notice she offers sauces to the person infront of me. Well when she said my # she didnt say nothing so i just stood there since my husband asked me to bring back some "signature sauces" the lady cook looks at me and i asked why nobody offered me no sauces. The manager steps in and seriously all i wanted was same attention i also payed for my food it was not Free. I was so upset with this customer service and for being my first time i dont plan...