Restaurante y pupuseria Lemus #4 — Restaurant in Hawthorne

I've come here several times and have never been disappointed until today. Please, I understand that we all have bad days and I get that, but here we went from guatemal to guatepior........ First the maduros were let's just say duros. They're supposed to be soft and sweet. These were hard and cold. With the price of the dish I ordered either they are up to par or don't offer them at all. So I sent back the plate and was informed all maduros would be the same, so I ask you......... Why offer them at all?????? So I opted for 2 pupusas. They came way after my husband's already finished his caldo de res. So I eat fast and get up to pay. At the register we had a lengthy conversation as to why I'm not going to pay for something I didn't eat. I'm flabbergasted at the lack of acknowledgement of their own shortcomings. No apology, no explanation just a huge whooping bill. So I'm explaining in Spanish why this is not kosher........ It falls on deaf ears...... The manager is clueless. I ask if he speaks English, maybe my Spanish is not hitting the point. Nope he doesn't speak English. Ok so I pay for what I ate and went on my way. I'm so horribly disappointed because I truly liked this place. The customer is not always right. In this case however the restaurant was not only wrong but oblivious to their mistakes. It's a shame but it sounds like they changed chefs, managers and waitresses so like they say in "shark tank"for those...

Came in today. I am a regular customer here.. Today I had order the fish soup bowl that has the eggs and shrimp and my girlfriend ordered the beef soup.. The beef soup was fine , but unfortunately the fish , shrimp , with 2 eggs soup bowl was watered down.. I asked the for the soup to be replaced with a beef soup. The server advised me that it could not be replaced only with he Same dish.. I told her this was the first time I had been told that the dish cannot be replaced since the other dis that I had ordered was unsatisfactory. The server said it was restaurant policy.. I had never heard this before that restaurants are not allowed to replaced one dish for the other.. I would advise the restaurant to put policies on the table or on the walls or where is visible.

Also as my girlfriend was eating she found a plastic wrap in her soup.. Also servers were not aware of customer needs such as refills on cofee.. Also the part of the ceiling is tearing..most of the particles of this ceiling is falling in the food.. Who's is hazard to food and poisoning I hope this does not fall on someone and the owner get a lawsuit. This restaurant needs a holiness number to call the operators of the restaurant. Health inspection is necessary at...

I was craving pupusas and was looking around for a new spot since all the ones around the south bay area are so so or haven't been so good. I called ahead to place my order. I ordered about 15 pupusas. When I arrived I checked in the counter and was given a 15 minute ETA for completion but i ended up getting my food in 10min. When I got home I was pleasantly surprised my pupusas were neatly packaged and were wrapped individually so they wouldn't get stuck to each other. The pupusas looked and smelled great. They were a little on the greesier side but I don't mind. I am usually not optimistic about the curtido (not sure if that's how you spell it lol) and the red sauce but let me tell you it was fire .. they were both done right and the Lemus restaurant was not stingy with the amount they gave out. The revueltas were really good and had a good mix of stuffing inside they were not stingy. The bean and cheese were also good and really cheesey my kids loved them. I will definitely be coming back...