Best Buy — Local services in Hawthorne

These stores Torrance and Hawthorne Best Buy's are among the worst companies in the South Bay. I am not talking about the hired help. They are all fantastic. Even the contract help, Geek squad and Samsung representatives are amazing. They all deserve 5 🌟stars.

It's management, in the stores. Corporate, phone systems, including automated systems, and credit card customer services. Which are outside the stores.

We, as consumers, put up with this non-sense because there aren't a lot of stores that can compete with its volume, variety, price, value, and brand names of the electronics these stores provide.

I have been a long-time customer of both these stores for more than eight years now. I have bought a variety of electronics. I have been having problems contacting them. Problems with the sale of an item. They do not tell their employees what they really need to know to inform the customer. They don't fully disclose exactly what l am buying and what l need to take place at my home for proper installation and service. For instance, l bought a 75 inch televion Samsung that needs the internet to operate properly. They wanted me to bring it in because they only service online products at my home. The telephone l purchased a Samsung with the phone provider. It's been a living nightmare for four years. My phone to this day doesn't operate right. Now, this is where my biggest complaint is and has been for 18 months now.. I used my Best Buy Visa card with a $4000.00 unsecured credit limit to purchase a Google Pixel 7 PRO $989.00 more than a year ago. I couldn't keep the phone because l had the obligation with AT&T. After my bank received payment from AT&T Because they started double dipping from two different checking accounts, l returned the phone for a full refund. However, unbenouncd, T-Moble never closed my account. For 7 months l kept calling Best Buy Visa card services, which is operated by Citi Bank to no avail. They dropped the ball twice and stated over the phone da," we can't get our money back from T-Moble." So we are going to charge you, meaning me. I told them that they were crazy. I even reported this blatantly stealing money to the Torrance police department. So it was AT&T who started the snowball effect. Then, my bank had to straighten things out. Then T-Moble blamed it on their automated systems. Stole money from Best Buy thy stoled money from me. And it is still going on. It was me who switched card numbers and, again, my idea to close my BB account. Nothing has been resolved. My credit score went from 800's to 600s. To add insult to injury, T- Moble stuck me with an underrated bill for $149.92. Best Buy Visa card is at over $1000.00. In which l am not...

(Note: this is for the third party At&T salesmen not direct best buy employees) My experience at Best Buy with AT&T sales rep Hirad was a masterclass in deception and incompetence. He sold me a fraudulent 5-line plan with blatant lies: -Promised a "seamless" switch from Spectrum for $250/month (2 new phones, Wi-Fi, full buyout of old devices). -Never mentioned or knew about the 90-day Spectrum requirement that i didn't find out till spectrum notified me (I was only at 30 days). -Canceled my Spectrum plan without consent, triggering a $3,000 immediate payoff demand to unlock my phones. -didn't find out until hours of being on the phone with multiple representatives that  3 of my lines would be useless for 60 days while waiting for reimbursement—stranding my family without phones for work and school which were urgently needed. But the nightmare only got worse when I tried fixing it: -All AT&T employees were clueless, including Hirad’s manager, Ahmad. I witness firsthand Hirad argue on the phone with AT&T customer service—while she blamed and shamed all the best buy all the best buy at&t employees for not doing their job in assisting me with my situation -Not even Ahmad’s boss would help, forcing us to drive to a total of 3 AT&T store—where nobody knew how to fix Hirad’s mess. -Ahmad refused calls from me and other managers—zero accountability. This isn’t just bad service—it’s fraudulent sales tactics, gross negligence, and a complete failure by AT&T and Best Buy to train or supervise their staff. I went 7 days withought phones when my family and i so desperatily needed them I lost not only gas, but money, time, and sanity because of their lies. I urgently advise consumers DO...

I know some of us are not always as great full as we should be, my acknowledgment.

I loved to go to Best Buy and shop to buy things for a couple of reasons

1. The points I received for my purchases and I got those $10, 20, or more certificates to help buy other things. Their new CEO stopped this practice and now requires their customers to apply for a best buy credit card to get these points now.
2. The go-to store for your needs in electronic & printers or analogy, etc, purchases.
3. while getting the things you want at a competitive price! Yes, they price their items the same as every other retailer. Which does not give them an advantage 🤔
4. Total tech is well worth it when you need it. It's like it's better to have it and not need it than to need it and not have it kind of thing, so their's an advantage in this service. But it still will make me think for large purchases that this provides plus the points made my shopping at best buy a no brained. Now that's has changed. I purchased for the points now that it is gone. I will now shop around for a better deal for my buying dollars. I just spent over $5000.00 and found out about these changes at the time. I'm done stick a fork in me! You can get a warranty from anywhere with your purchase. Or even get a better price at most. Best buy is on the decline and soon will fall by the way side of they continue this trend. 🙌 Bring back my points 👉 the certificates never give allot away, but it was niece for spending and reaching a certain amount to get one was hands down exciting.

My shopping habits have changed after this recent change at where I will spend my hard earned money 💰 🤑...