Burger King — Restaurant in Hayward

Won't ever go back to this location. Here they charge $6.99 for an 8 piece mozzarella sticks. Other restaurants in the area charge $3.99. My daughter complained the mozzarella sticks weren't cooked properly and she couldn't finish them as they tasted terrible. I didn't go back for a refund because I'd left the area and had errands to run. By the time we got home a while later she was complaining of a stomach ache and was sick all night. Next morning I reported the incident to corporate.

It took corporate a while to respond then there was a lot of back and forth, then them ultimately referring the matter to the restaurant. By this time a few weeks had gone by. A couple days later a man called from a private #, he left a voicemail, said his name was Mr. Nick, apologized for the incident, stated these things don't normally happen, they take quality seriously blah blah blah and requested I bring the receipt to the restaurant and say he sent me and I'd be refunded. So a few days later so I did as I had to go that way.

The staff looked at me as though I was crazy, told me my receipt was too old, asked me what I was trying to do as if I was trying to commit a crime, why I waited so long and that there's no Mr Nick there. I explained again and they involved the manager. She was loudly saying how my receipt was too old and they're not going to refund me almost in a mocking way. She then comes to the counter to tell me they can't refund something almost a month old, there's no Mr. Nick there and that I have the wrong location. I said no it's this location. She told me her boss the owner is out of town and to come back Thursday to talk to him. I told her I wasn't going to make another trip across town for $7. I only came because the Nick guy offered me a refund and I was in the area. I even tried to play the voicemail but it was hard to hear due to background noise. She told me there is nothing she can do and walked away. I told her I'd be involving corporate again about my unpleasant experience with their location. She then called the owner who she earlier told me was out of town. He asked her for my name and when she told him her facial expression changed. She's like oh ok, I'll refund her. Then she tells the two other associates who were looking at me the entire time as if I was crazy "He said give her the refund."

Anyway bad food plus bad customer service equals never visiting this location again. Based on the other reviews I'm not the only one who thinks they're overpriced and their customer...

This One Star is for the BK app and how different I wish the manager treated me.

BK has great offers, but their app team needs to develop an algorithm where you are not allowed to use multiple coupons in a day. I used it without even realizing it.

I wish the Manager could have explained and dealt with me better. While I was standing there he told his whole team "This guy is manipulating the system. Don't do anything". When I was trying to correct my actions, I used my father's app to order (which I could have done in advance). He insisted that I must go out to bring my father in for him to see. I felt completely humiliated at this point, but I proceeded. Then, I asked him so what can I do to get refund for the orders I placed which he did not honor, he told me that is not his problem and if I place online order that I have to figure. Corporate is not his cope. I, then, ask him if he can send request to the app team, and as you can imagine, he said "no, thats corporate issue". I felt so cheap for any BK promo.

This is my order; which you should not do. As my unpleasant conversation, here is what I know:

ONE COUPON PER DAY PER GUEST

If your household has 3 persons, if you wanna apply coupons to 3 guests (3 different accounts) you must bring all 3 guests to the restaurant. All must present.

Here is my mistake which I was corrected and shamed on the spot in front of the staff:

I use promo "$1 wednesday whopper" 2 times for 2 different orders. (Which I recommend the app team should fix this)

I use promo "$3 - 10 pc chicken nuggets & large fries" - which was honored - for a different order.

I use promo free kids meal with purchase of $1 (I ordered the coffee) - which was not honored.

So, you are not allowed to do as I did. ONE COUPON A DAY PER GUEST to avoid being humilated and called "a manipulator" in front of the whole staffs. Just...

This might have been the worst Burger King I've ever had. After my friend's order was lost, even though we paid for it and confirmed it at the kiosk, the owner or manager was really rude and impolite. He just kept screaming at us, telling us that he did not receive the order. Despite the fact that we were able to tell him the exact order, the name on it, the order number, and the exact total. And instead of him just fixing the error, he was acting like it was all our fault. When the original chicken sandwich finally came, it was the thinnest most flavorless disgusting chicken sandwich we've ever had. And for $16. I mean we both tried taking a bite out of it and we couldn't make it fast. One bite. My double Whopper with cheese was also equally as vapid, flavorless and disgusting. Last but not least, this soda fountain machine was off limits to customers, you had to request your drinks through the counter. Which I hate doing because I like mixing my drinks. So moving forward, we didn't die of food poisoning, but we certainly will never ever come back to this Burger King again. I give it two stars because my french fries are actually decent. But the sodas tasted...