Raising Cane's Chicken Fingers — Restaurant in Hayward

I have been to this location twice now. The first time was nice. Everything was fine. The sauce they have is a bit salty. I’m sure all their staff have had it. I’m surprise they don’t make it less salty. The second time I went and ordered a Box Combo which comes with 4 pieces. They gave me a 3 piece instead, which I brought up and they corrected. So great service in resolving that, but it shouldn’t have happened to begin. The person who took our order, I didn’t catch her name, but this was on Sunday, January 19, 2025 at 11:00am, so if you’re a manager you can check the schedule. She didn’t seem very friendly. She took our orders, but didn’t do a very good job. She didn’t ask what kind of drinks we wanted, didn’t walk through the process, barely asked if we wanted anything else. While waiting for our order I observed her asking any patron if they were ready to order or something, but I couldn’t tell if she was looking directly at him, and I don’t think he could tell either. When I finally signaled if she was asking him, she gave the gesture like, “who else do you think I’m asking?” motion. My friend later sarcastically commented “She was a ray of sunshine”. What I like is the dining room staff who come around to clean the tables and check in with guests to see how things are going and even bring you to-go boxes. Overall, it’s a fine place. Sauce could be less salty. The seasoning on the chicken reminds me of KFC, but a little more subtle. Great dining area service. The menu is very limited. You either get chicken fingers with fries or a chicken fingers burger with fries and that’s it. No selection of sauces, just their salty house...

I've been here 3 times now and can update the review a bit...July 2025 - I have no idea who hires the staff here, I had the worst customer service person take my order on Friday 7/18. It was a young lady who did not say one word to me. I pulled up and asked for the box.....silence....so I continued "with a coke"....silence.....I looked at her and she just held out her hand for me to give my payment. Now, I do hiring and firing for a living. This person did not pay attention to any customer service training and somehow was put to take orders. The three times I've gone, their personnel taking orders have been the worst of any fast food place or food place I've been to. I cannot be the only one who thinks this. Food was better...but the whole vibe was a -10000000/10.

Went on a Thursday (8/29) at around 6pm. We were looking forward to it but didn't know the menu. We asked the person what we could order, she looked annoyed and just told us to pull up and wait to look at the boards. We got one sandwich combo and an order of the fingers with fries. The soda (diet coke) was SO watered down. It's the worst I've ever had. The chicken and fries were unbearable, they were SALTY. it's like someone accidentally poured too much salt I'm the batter and fryer and said "whoops." Will not go again. I've told others of this experience and told them to avoid this chicken....

I've loved Raising Cane's since spending a lot of time in it's birthplace, Louisiana. It took a minute but it eventually made its way out west and this time a location finally close to us!

We love their chicken fingers. Some people will have mixed opinions but when in doubt, always get the sauce! That's what it's about! And don't forget the Texas Toast and hot sauce (if you like a little kick) to level up the experience. Some people will say the chicken is not seasoned well, but again, it's all about the sauce. I drown everything in it, including the fries. Make a cute little sandwich with the toast and drizzle some sauce.

This location is a welcome addition and our first drive through experience was a breeze even during the lunch hour! It took us longer to drive over then to get through the drive thru.

The only other current Bay area location is in Oakland and the wait times there can be ridiculous depending on the time of day. But it's also bc their lobby isn't open and I don't think it ever will (per their employees). But Hayward's location has the lobby plus the drive thru ready to service customers so it they can readily handle the traffic.

The location is a newly renovated plaza which now includes a brand new Sprouts and Ross. No doubt it will be abuzz in that area, but we will definitely be frequenting...