Fratelli's Pizzeria — Restaurant in Helendale

So the pizza is good at the end of the day, but make sure you know for a fact what you want. I went in asking if they offered other sauces, as i was recently turned into a oily garlic type of sauce from this very same place. So i explained that i want a sauce that is not "pizza sauce". I described the sauce being a clear oily type of sauce, the gentleman recommended pesto sauce, I'm a pretty plain eater so i don't like sauces in general. When i asked what other sauces they offered, he responded very professionally, pizza sauce, bbq sauce, and pesto, so i figured presto had to be it. So i ok'ed the order. Needless to say i was extremely disappointed to find out not only was i getting the wrong sauce, but he didn't even offer me the one i was inquiring about. So i left, pizza had been made, i said to give it to someone because i can't eat it and left, hungry and disappointed. Yes i got a refund at the end of the day, which is why i didnt give 1 star, but i would have preffered a the pl izza i was asking for. Now its like do i want...

We come here often when pizza is on the menu, definitely love the food but the customer service here is horrible. Not once, not twice, it's every visit to this restaurant there is always something wrong with our order. On one of our visits our special order wings went to another table after waiting 30 + min. This time our pizza was wrong even when the order was repeated more than once. No one apologized or even came to our table for the inconvenience and now waiting another 20 min for our order. There are about 7 workers here and no one else in the restaurant, is it that busy for dining in? Very upsetting when we have to go up to the counter to ask for refills on our drinks. The food is awesome, just the customer service needs alot more...

My husband and I frequent Fratelli’s that is located in our community quite often. We love supporting our local merchants and restaurants. Last night we ordered a calzone from Fratelli’s. The calzone look like they were making a pizza realized it was supposed to be a calzone, flipped the crust over like a taco then pinched the end of it closed and baked it. Not only did they get the wrong ingredients inside of it they overloaded it with ham when we asked for sausage, mushroom and spinach. It was really greasy and it did not have that somewhat braided crust on the end that we so enjoy. They also told us 30 to 45 minutes and we had to wait an hour...