Pho Shack — Restaurant in Hemet

Disappointed in Portion Size... Not Worth the Price

I really wanted to like this place. The flavor was okay, but the portion size was unacceptable, especially for the price.

My wife picked up food for our family on Friday and paid $18 for the shrimp fried rice. When she brought it home, we actually measured it. The entire portion was just 10 ounces, barely 1 cup and 2 ounces of rice. That breaks down to $1.80 per ounce, or $14.40 per cup. And there were only 4 or 5 shrimp total.

To make matters worse, the to-go container can easily hold four times that amount, what we've regularly received from other restaurants for less. You can literally see the bottom of the container through the rice. I’m posting photos so you can see exactly what we were given.

My wife, who is not a confrontational person, politely asked about the portion size. The man responded, “It’s a lot, the bowl is big.” That response was dismissive and inaccurate. It was not a lot, not by any reasonable standard, and frankly, not even an appropriate portion size for a restaurant meal.

I’m a doctor, and we host Food Fridays where we bring in food to support local businesses. We also have several major events coming up that require catering. I was strongly considering using this restaurant, but after this experience, that will not happen.

What’s especially disappointing is that I was referred here by another Asian coworker who said the portions were generous. My wife is not Asian, but I am, and honestly, I can’t shake the feeling that this may have played a role in how she was treated. That makes this experience even more disheartening.

We were ready to support this place. They’ve now lost our business for good.

If you want good food and fair value, take the short drive to Beaumont. You’ll get a better experience all around.

(Photos attached...

Did not even acknowledge us then gave a dirty water cup with stains in it then on top of that the workers where arguing and yelling in the back when they finally took my order tells me that clams where not available so I asked if i could switch it for crab and did not tell me it would be a different price and ended up paying $70 more for a piece of crab and then she didn’t even check on me the whole time never got a refill or anything very horrible service straight scammers they don’t include prices on the menu for shrimp boil avoid...

I tried this place along with the Mrs and we were both happy with the cleanliness of the place because we would had just left right away. We were only 1 of 2 couples there, so service was quick and friendly. Price wasn't bad either and portions were good. The pho was good but the only other pho place in town that we know and have been too has a better taste to our liking. But we're definitely coming back here and we would recommend it...