Capriotti's Sandwich Shop — Restaurant in Henderson

I have no issues with the food, in fact I previously ordered from there. However, it is about the service today. The young lady (Athena )who rang up my order, was very unprofessional. She did not smile and she didn't say thank you. However, the main issue I had with her, she was conversing with her girlfriend who walked in, while preparing food. There were three customers in the store, who were waiting for their food (including myself) and only two people working. Two, then three customers walked in, who were waiting to order. Meanwhile, Athena continued to talk loud, with her friend! The whole store knew what they were talking about, they were loud, and were even using profanity! It was wrong on so many levels. First of all, this young lady, and her friend were very disrespectful to the older people in the store, and they both showed a lack of home training. Second, instead of Athena, explaining to her friend she was working, and would talk to her when she was available; I did not appreciate, she continued talking over the food, she was preparing. Not to mention, she was not paying attention to what she was doing, she continued to talk, while periodically looking down at the sandwich. The other employee (a young male) who was cooking, continued to work, and greet the customers that walked in. I could tell, he was aggravated, but neglected to say anything to the young lady. Finally, I was very irritated, and I didn't want Athena making my sandwich, so I asked the young man "excuse me, are you making my sandwich" and he stated 'yes, and handed me my sandwich, and told me thank you. I would have definitely, asked for a refund, if that young lady, had been making my sandwich. This particular Capriotti's is in a very nice neighborhood, however people often judge people in more poverish areas. This situation proves that it's not fair to judge, based on the location. When I was in High School, myself and a lot of my peers worked in Fast Food restaurants to make extra money, after school. We were taught general "Customer Service skills" like "Teamwork" and how to greet customers, and say thank you. Most importantly, we had proper "Home Training" and were aware, not to converse with others, while working, and certainly not to use profanity in front of customers. I do not plan to visit that particular"Capriotti's" again, for the fact that the young lady, was not instructed to go back to work, and to respect the customers. Furthermore, if she performs in that manner, in front of customers, I would not be surprised of the unethical things she's doing when no one...

The only reason they even get 2 stars is because the food I could eat was halfway decent. As a vegetarian, I asked for the meat on the side on two separate occasions, both very clearly, so that I could still get the salad I wanted. However, both times the shredded meat was all over the salad and only after nearly a half hour both times, was I able to take all the meat off. I also couldn't complain to the email because I'm not a member. To top it all off, the answer on the phone was "this is handsome ..." which is highly inappropriate and I could hear people laughing in the background which I have no issue with unless it means they can't do their job. Next time, if I am desperate enough for some food, I will ask for a manager to come check the food before leaving and demand they work on fixing their...

We ordered a capistrami along with 4 other subs and got home only to find that the "capistrami" was just meat and cheese. called (4 times, no answer) to politely ask for a remake of the capistrami and the only thing they had to say was they couldn't remake it because it had already been eaten. very rude. it is a good sign of very poor customer service when the establishment demands the product back from the customer after it's already left the place of business. your mistake shouldn't have happened in the first place and i'm the one to blame for it? no thanks, we will never be returning to this location ever again. (been a las vegas local all my life and have been to this location more than...