We ordered again when we came back in town. It took almost 2 hrs to get to us and drove around in the young man's car for an hour. Called 3 times and mgr kept lying saying he's almost there. Last time she said they only had 1 driver for the night, sorry about your luck. Food was hard, cold and not even right. Our sauces we paid for didn't show up. This place went to the pits in the last few months it seems. New mgr? New owner? Who knows but they have a plethora of excuses to give as to why your paying for bad food. I would definitely pick a different pizza place if your hungry. Unless you enjoy long waits and cold food as it seems that's what most of us are getting these days!
I always love this place! Had to go with Domino's the other day because Papa John's website was down. They really need to work on their ordering system whether through the website or the app. On a different note though they're always accurate and quick. Our food is delivered hot and a few times we've gone in to pick it up they've...
Read moreWeb page said it would be 59-69min for the food to be ready for carryout. Figured they were busy since it was a "football day." Checked the tracking 30min after ordering and it showed it was ready. It's a 20min drive from my house to the store (no delivery option for us) so by the time I got ready then drove there it was about an hour after ordering and at least 30min after it was reported ready. Food was obviously cold by then. No excuses and the only "comp" if you could consider it that was a satisfaction survey for a free food item that I don't even remember what and will probably not be used. Seems things are really going downhill for Papa Johns since losing the NFL contract to a...
Read moreWaiting 3 hours for a pizza. Ordered on the online app. Waited 2 hours for them to finally put it in the oven. App said would be there by 7:45 and now it’s 8:30 and it’s just now being placed in the oven. I ordered this pizza for my daughter for dinner and now I have to pack her up and leave late at night just to go get something else for us to eat! I will not be back to this store. If the store is backed up with orders or low on staff then the apps needs to state that from the start so I wouldn’t have sat here for 3 hours waiting on my daughters...
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