Jack in the Box — Restaurant in Hercules

I don’t get this Jack in the Box. At night, it appears they take an order at the drive thru, then cook that order, give it to the person that ordered it, and then takes the next order in line.

Why do I think this? Because as I write this, I’ve been in line for 22 minutes. There were three cars in front of me. Two have gone through. The third car is at the ordering screen and has yet to give his order. He pulled up and I heard the worker say “hold on” about 8 minutes ago.

It would literally be less time to leave and go to the Jack in the Box in Pinole Valley one stop over, but there’s a car in back of me so it’s going to be a nice round 30 minutes before I reach the ordering screen.

It’s been like this for a while now, and the most curious thing is why I come back here thinking it’ll be different next time.

Ahh. I have reached the screen and was told to wait one second. The person there didn’t turn off her mic, so I can hear her talking to herself for the last couple of minutes. Dear Lord please send a giant meteor to hit my car.

Update: the worker told the person in front of me at the pickup window that “the guy just quit”. It appears there really is just one person here. Is this place constantly understaffed?

Anyway, we arrived here a little before 2 am and it’s now 2:38 am and we haven’t given our order yet.

2:41 am. We have reached the pickup window. There are two people. They repeated back to me what they thought I ordered and did not get a single part of my order correct. Attempting to correct this.

2:44 am. They asked me to remember what I saw on the ordering screen behind me. Problem: they asked me to pull up to the pickup window before all the items I ordered were on the screen. They still haven’t started making our food. I have no idea what they were doing for the last 2-3 minutes. This was the last straw.

In 45 minutes the Hercules Jack’s have filled just three orders. We have a mean suspicion that whoever is left working here are not cooks and are trying to figure out how to cook. I’d probably admire their effort more if the concept wasn’t so terrifying.

We have decided, after a little over 45 minutes in line, to leave without completing our order and go to the next Jack in the Box 3 minutes away.

I don’t know who owns this Jack’s franchise but corporate seriously needs to...

I tried to handle this quietly and privately but you make it so difficult to actually speak with someone this is going to have to be a very public display. As when I am thru here I plan to go on google, yelp and any other venue I find to rate the experience that I had at one of your places of business. I visit your location in Hercules, Ca. Sometimes three times a day for caramel iced coffee, for YEARS! I went thru the drive thru last sat. Ordered my coffee and rolled around to pay. I have the girl a 20.00 bill as I had just come from the ATM, which only gives what? 20’s! She handed me my coffee and then a dollar and some change. I said, man the price of coffee sure went up because I gave you a twenty. The girl smarted me off and said, no you didn’t, you gave me a five. I said no honey, I gave you a twenty. She proceeded to argue with me. I showed her my bank receipt and the four twenties I had left and said, yes, I gave you a twenty. She turned to someone else and in a sarcastic tone says, she says she gave me a twenty but she didn’t she gave me a five! So I said look at the tape or count the drawer, I’m not trying to cheat you after all I come in here probably twenty times a week or more! They were trying to get me away from the window, but that wasn’t my problem. So even tho I was in a hurry they forced me to come inside. The girl says give me your receipt, which I did and she says it says right here you paid with a five, but I didn’t. She put that in there, I paid with a twenty, count your drawer. Well it became heated. FINALLY they counted the drawer and guess what? They were over! She gave me my money but refused to give me back my receipt. So I can’t take your stupid survey bc you need the number off the receipt. I want a call from someone to make this right. I will never go back to that place and depending n what you do I may never go back to Jack In the box ever. Balls...

2023: I go through drive thru, and order a 4 piece chicken tender meal with a large drink and a large fry. I'm then told that the 4 piece is no longer 4 piece and in fact is now a 3 piece. Even though I'm staring at a screen that shows otherwise. Then I'm also told that they don't have large drinks anymore. Fine, whatever. I'm more miffed about only getting 3 and paying for something that says 4 on the freaking screen. I paid and only after getting home realized that I had never gotten a receipt, or at least don't remember one. The order was correct and food was "fine".

If this place is franchised own and the employees are being told to short the customer, that's really sad. If the employee wanted to eat my chicken strip and short me. I'd rather they ask and I would have bought them some food and then this long-winded post would be about this location certainly not paying it's staff well enough. I'm wagging a finger and it's at whomever got my extra chicken strip.

From 2020:There's only one reason to come here. You're lost and some chemical force is telling you to eat sugar and fat from a crazy evil clown head. Or to use their bathroom which are always the cleanest. Once saw a rabbi perform a bris on the floor due to how hygienic...