McDonald's — Restaurant in Hernando

It was really busy, so busy that I had to drive around the building twice to find a spot to park as the drive through was lined up to the entrance. When I walked in, there was a crowd of about 15-20 people waiting for their orders. I stood at the counter watching as about 7 different employees passed by trying to get the several previous orders prepared just waiting for someone to acknowledge me. I stood there for about 4-5 minutes before someone turned around to cashier position and took my order, also the first time anyone acknowledged my presence. I ordered a drink, a chicken nugget and a shake. The ice machine was in working order and ran, but was unfortunately empty. I got enough ice to fill my cup quarter way before it stopped dropping cubes all together. The older man behind me had the same issue and jokingly said, "so that's where all the ice has gone" before standing back in line to ask for ice from the counter. The napkin dispenser was empty the drink area was a mess, I wasn't at all upset by my experience there, but I did leave there feeling relieved to be on my way out and I genuinely felt sympathy for the workers. I don't know what is holding them back, I wasn't there long enough to learn if it was the workers themselves, or just the process they use to complete their orders, but something here needs work, a new plan or process or a new system, new employees, I can't say for sure,...

Where do I even start ? Id like to preface this by saying I understand that fast food can become chaotic and it is a challenge to keep every customer happy. However, the experience I had this evening is unacceptable and outrageous.

At 8:00 we arrived at mcdonald’s after ordering curbside. We pulled in and typed the number.

At 8:10 the order said delivered on the app but we received nothing.

After 20 more minutes of waiting my girlfriend went inside to seek answers. The lobby was full. There was no one at the register. However, there was multiple employees in the drive thru working. The lady she first spoke to acted clueless and was dismissive. There was also a man who seemed to be a manager. He had a dress shirt and tie. This man did not bother to acknowledge or help anyone in the lobby. Including my girlfriend who stood at the register for 15 minutes.

We finally got fed up and went through the drive thru. Finally, at 9:34 we received our food. And guess what?

It was COLD.

We waited 1 hour and 30 minutes for cold food.

We did not receive one apology, explanation or anything for that matter.

Now had they not marked the order as delivered to us when it wasn’t, and then had us waiting another 30 minutes in the lobby we wouldn’t be so upset.

This manager was NOT managing anything. He was nonchalant and unhelpful. We will NEVER be back to this mcdonald’s...

I have no idea what is going on with McDonald’s breakfast shift in HeRnAnDo. Three times this week my order has been wrong. Two times I went in and had it change one time I didn’t bother because I was in a rush. Today when I went in to let them know I did not receive one item in my order the manager Londa was l rude. She was in capable of understanding what was wrong with the order. Instead of trying to fix it she was trying to take items out of my order that should’ve been in there. The management upper management there needs to review the footage from the video this morning which landa was pointed out to me and see how wrong the manager was in this situation. The manager Londa then tried to bring other employees into the situation putting them into an uncomfortable situation I did ask one of the employees who witnessed the entire encounter if I was not communicating correctly with her or what the situation was and she was very polite and smart and said I think there was just miscommunication on both sides. This manager needs training on how to deal with customers. Other members of the staff there are always very polite and I’ve never had this problem before and I go to McDonald’s in HeRnAnDo usually twice a day and...