Mexicano Grille — Restaurant in Hewitt

My fiance and I are, or were regulars at this restaurant. We live right around the corner. We spend quite a bit of money here and tip very generously. We were there for the third time this week on Halloween. When I got home I realized I was missing my sunglasses. The next day I called to see if I left them on the table the night before. Chris, the bar supervisor answered the phone. He is who had waited on us Halloween night. I proceeded to ask him if I left them on the table. He turned to his co workers and asked if anyone had seen them but before he could Reply to me I heard a smart mouth in the back ground popping off "Walmart. She can get some at Walmart" I promptly spoke up and told Chris that I could hear his coworkers smart mouth and I didnt appreciate being disrespected. The fact that my family and I are regulars is irrelevant at this point-its inappropriate and extremely disrespectful to speak to any guest that way. Downright rude and crass. I would like to refresh these people, the definition of Hospitality: "The friendly and generous reception and entertainment of guests, visitors, or strangers" Apparently, they need a refresher course in customer service. With their arrogant disrespectful attitude, I highly recommend thiey find another career path. I asked Chris which employee was smart mouthing me in the back ground. He stuttered but finally said, "Oh he is new and I am not sure of his name." I hung up the phone and drove directly to the restaurant. I walked in the door and asked Chris if Marcus, the manager was there. He told me that he was. I asked him to go get him please. I stood there minimum of 5 minutes waiting. Instead of the manager coming to speak with me like I asked, both Chris and Isaac finally came from the back and changed their story and said that there was no manager on duty today. Further more Isaac said that if he was the one that told me to go look at Walmart for my glasses but he did not know I was calling asking if I left mine on the table the night before..... he thought I was asking where to buy sunglasses. I have never known of anyone that called a Mexican restaurant to ask where to purchase a pair of sunglasses and It was a very poor attempt to correct his disrespectful commentary. I dont disrespect others in that manner so I like to expect the same in return, especially when I spend alot of money in that establishment. Instead of doing the right thing they lied to me twice and copped a lame excuse. Very unprofessional to say the least. Being rude to guests is not acceptable in any place of business but least of all hospitality workers. My family and I will be taking our...

I have never left a review, good or bad. Not even sure where to start. Last night I had the most uncomfortable and unwelcome experience at this restaurant. Newly opened and blocks from my house, it’s a convenient place for me to stop for dinner on my way home from work. As a creature of habit, once I find something I like in a menu I stick to it. Such was the case on this my third and last visit to this place. I ordered the three quesadilla plate as I had the previous two visits. My ordered arrived so poorly put together missing multiple ingredients on the plate including the actual filling in one of the quesadillas.. one of them was just an empty folded tortilla. Discreetly I waived at the waiter and showed him my plate. Waiter looked sincerely embarrassed and immediately took the plate and said he would fix it. Five minutes later returned with the plate only to show were the food had just been shuffled around and signs of the filling being ripped out of one quesadilla and placed on the empty tortillla. When I asked for the owner as I had seen him walking around, I was told he was already gone only to have him walk out of the kitchen a second later. After explaining to the owner the trouble I was having with my food, he replied, “yeah, that doesn’t look right.. that one doesn’t even have any cheese” he said himself and loudly continued, “ SO WHAT DO YOU WANT ME TO DO, ARE YOU STILL HUNGRY, DO YOU WANT ME TO MAKE YOU MORE FOOD?!”. By this point I was mostly embarrassed and had regretted saying anything. I just asked for my tab and left. I often eat alone and have never been self conscious about it. I enjoy good service, sometimes tipping 50 to 100% of the tab when I feel I have been treated with respect and attention. I have never felt embarrassed or unwelcome until last night. Will never return. A shame considering it’s the closest restaurant to my house and conveniently on my route home. I was looking forward to making it my...

My husband and I used to call this place “old faithful” food was always great, service was fast and decent. 2 years, we’d come here consistently. About 2 weeks ago we went, and got some safe options we’ve chosen before. I took 1 bite of rice and immediately spit it out. The rice tasted INCREDIBLY fishy (I got chicken quesadillas). So I tasted my husband’s, and again his tasted like fish (he got the crispy taco plate). We just assumed they had an off day and the rice was bad, because old faithful has never let us down before. Fast forward to yesterday, we go back for dinner. He gets crispy taco plate (chicken) and I get the quesabirria plate. We both got rice and beans. We also have our 10mo old daughter with us, who loves rice, so we order her a side of it. They bring our food out, but they give my husband the wrong plate, so while they’re in the process of bringing him his correct meal, I decide to wait to eat mine and naturally start feeding my daughter her rice. Eventually they bring my husband his correct plate and we start eating. Rice tastes off, not has bad as last time, but off. They plated my rice on top of the garnishes for my tacos, so I had a heaping scoop of cilantro mixed with my tiny side of rice. Which typically no big deal, yum. But it was SO much cilantro with fishy tasting rice. At this point my husband has a couple spoonfuls of rice before he starts to get grossed out and stops. And unfortunately we had already fed our daughter multiple spoonfuls at this point. (And I know shame on us for not trying it before feeding it to her. We had too much trust in old faithful to get their rice right). But long story short, both my husband and infant daughter ended up with food poisoning and the only common denominator was that...