Wingstop — Restaurant in Hialeah

Worst service ever. We ordered over the phone and they had to switch the phone over to someone else when we started because I guess the first person couldn’t understand us (that wasn’t the problem). We specifically asked for bone in wings. I don’t know if by them switching the phone over there was a miscommunication but they ended up giving us all boneless wings. When we went to tell the guy who took our order the amount of attitude he gave us was insane. He basically told us we were wrong which is interesting because pulling up the phone call would show we did in fact ask for bone in wings. We left the wings there while he called his manager who said since we “never asked for bone in wings” we would have to pay the extra fee for them to remake them. I have never in my life been to a restaurant where they make you pay over a mistake they made or even over a miscommunication. To the manager, ask your employees to calm their attitudes, this is a customer service position at the end of the day. On the other hand the wings were ok but the cheese dip was far from even decent. The reviews speak for themselves, will...

The food was okay a little dry but it tasted fine. The service is the only bad thing about the place. I’m assuming all the workers are new but the host I had Sarah was told multiple times if I can get my order in all flats and once I got my order read back I asked if it will be all flats and she nodded her head yes. I checked my order and it wasn’t all flats so I asked if I can get that fixed but she rudely told me they don’t do that . Multiple times I have ordered to only have flats in the past for my Autistic sister that is very picky ,so they lied and was so rude instead of just saying from the beginning that they can’t do that . Very...

Really upset of the customer service. I placed an order through uber, after 40 mins of waiting I call the store and guy that needs a training on how to pick up the phone and how to greet has to know as well that if you guys run out of the items, and it’s an uber order I don’t have to cancel, because who ever was picking up the phone he obviously doesn’t know that as a customer I don’t have to cancel so I don’t get charged when it’s obviously your fault of running out of items. I don’t have food and I got charged just for your upsetting and poor quality of...