Dickey's Barbecue Pit — Restaurant in Hickory

After a hard Monday, my wife went out to find some dinner for the crew. Settled on Dicky's ( 1st time).. she opted to order on line. When she arrived to pick up the order, a lady who said she was the district manager brought out the bag of food and exclaimed " hamburgers??!? Why did you order hamburgers? They are frozen and not very good"... perhaps we should have taken the warning and ran, but we decided to give it a chance. Bad move. The burgers were sloppily assembled and the buns were dry and crumbly.. the lettuce was wilted and the tomatoes very mushy and almost rotten tasting. I could have let all these things go... but the burger patties were not even edible. They were burnt to a hockey puck consistency, tasted terrible and looked worse (see pics) The waffle fries were not edible either.. greasy, limp and cold, despite the lady saying that the reason the food took a while to come out was that they were waiting on fresh fries. The brisket on the brisket and cheese fries was OK.

I called the store to complain, and was told by DJ the manager that there was NOTHING he could do to make this right.. no new food- no refund, and suggested me doing exactly what I'm doing now. I think the real management/owner would be very interested in knowing the poor quality food their restaurant is serving and have a desire to make this right. As it stands , I was out 60 dollars and ended up with some ham and crackers from my fridge that night for dinner. I realize this is a BBQ place. But if you can't do any better than that, just take the burgers...

Placed an order for over $63 Friday evening via their website. I received a call a few minutes later asking me to cancel because they were out of ALL meats. The website doesn't allow cancellation nor could the employees onsite. I was assured their manager was made aware and would call me back that evening. I called back half hour before closing and no one answered. Saturday I called the store 21 times between 11am and 4pm, only twice did someone pick up, only to set the phone down and walk away (I could hear the restuarant noise in the background). I drove all the way down there only to be rudely told by the manager that no one could issue a refund other than the owner who was on vacation until Monday. Their corporate offices allegedly sent communication to both the owner and regional representative twice. No call back from anyone. I called Monday afternoon to be told the owner would be in at 3. I called again at 7pm told be told he wasnt in and I should call again tomorrow around 9am. First, its utterly ridiculous a BBQ place would have no meat hours before closing time. Second its absurd no one onsite can issue a refund in this situation. Finally, its incredibly poor business for no one to reach out to a customer to resolve such an issue for 4 days!!! And I'm being asked to keep trying back?? I will get my refund one way or another and will never attempt to order...

I recently ordered a catering order from Dickey’s Barbecue Pit for a company event, very disappointed with the overall experience and quality. As someone who frequently organizes catered events throughout the year I had certain expectations.

I had ordered pulled pork, chicken breast, Cole slaw, Mac and cheese, potato salad and sweet tea, the delivery arrived with pulled pork, cole slaw, green beans, baked beans and unsweet tea. Moreover, the quality of the food was underwhelming the baked beans and green beans were cold as if they were taken straight from the fridge and merely served as a substitute for the items I actually ordered. This lack of freshness and the need to spend extra time heating the food in the microwave due to our office building location was an inconvenience we didn't expect.

When I reached out I was told I wouldn’t be receiving the items I originally requested and was given no explanation. The lack of customer service and communication just added to the overall disappointment. Overall, my experience with Dickey's Barbecue Pit catering was highly disappointing, and I would caution others to double-check their orders and be prepared for substitutions and lapses in...