Cook Out — Restaurant in High Point

The events of today unfolded as a poignant tragedy. At approximately 10:35 PM on this ninth day of September in the year 2023, a close companion and I embarked on a singular mission: to savor the delectable offerings of Cookout. As we queued up in our vehicle at the drive-thru, I found myself behind a distinctive azure-hued pickup truck. It was only then that I discerned the other lane, bereft of patrons, beckoning with the promise of a more expeditious culinary voyage. In a reflexive maneuver, I transitioned to this unoccupied lane, anticipating an enhancement in our Cookout experience. Little did I fathom that this seemingly innocuous decision would ultimately prove fateful. The significance of this expedition was compounded by the fact that my dear friend had yet to partake in the exquisite flavors that Cookout had to offer. Given his culinary innocence, I took the initiative to place our orders. My request consisted of a tray adorned with two succulent chicken quesadillas, flanked by an additional pair of these delectable morsels as side dishes. To my bemusement, the attendant declared that my expenditure would amount to a sum of $11.05. As a devoted patron of this esteemed dining establishment, I found myself perplexed by this revelation, for it bore no resemblance to my customary bill. Nevertheless, my compatriot proceeded to request the identical fare. Astonishingly, he was informed that his repast would be attainable for the sum of $7.89, precisely the amount that should have been associated with my own selection. Internally, a tempest of indignation swelled within me, yet I maintained a facade of equanimity, unwilling to discompose the diligent employee. Upon reaching the service window, I inquired in a composed manner about the rationale behind the discrepancy in pricing. In response, I was apprised that the divergence could be attributed to my choice of beverage. When I inquired about the cost sans the beverage, I was advised that it would be $8.50. In a display of restraint, mindful not to exacerbate anyone's day, I elected to accept the sustenance sans libation, while my friend, to my chagrin, received an identical repast complete with a beverage, all at a lower cost than mine. Although not my most favored experience, the gastronomic delight still retained its allure, thus resigning me to the vicissitudes...

If you like Cook Out, then I suggest you go somewhere other than the one on N. Main St. in High Point because all you'll get is lousy food, distracted staff, and slow service. The only reason I don't stop going is I don't want to drive all the way to the opposite end of town. Whoever owns this particular Cook Out, in my opinion, you need to wipe out the entire staff and bring in a new crew. When you are sitting there at the window waiting on your food, and you witness the staff constantly on their phones or just completely ignoring their customers then something is wrong. I went up there just tonight, ordered a chicken strip sandwich, club style, a large order of chili cheese fries and a huge sweet tea. When I got to the window the cashier started to hand me a large sweet tea, I politely said, "I ordered a huge". With an attitude she takes off her headset, hands it to a girl behind her and walks off. Another person comes up to the register, a man, and I thought he was fixing my order. I was willing to pay the difference. A few minutes later another girl comes to the window, hands me my food, and says "you ordered a sweet tea, right". I said "yes". She once again hands me a large, again I said, "I ordered a huge". She rudely says, "you were charged for a large and shoves it in my hand". When I got home the "large" order of fries there were maybe 15-20 in the box and no chili, only cheese. And there was no point in calling the store b/c the girl who rang it up, rang it as a large cheese fry. Again whoever owns this store, needs to teach your drive thru people to pay attention to what your customers are actually ordering instead of their phones or their other co-workers. Definitely no customer service at this store whatsoever. Steer far away if you want decent service, at a...

I arrived after a long 48 hour shift to simply get a shake and some of their Cajun fries. Cook out is known for having multiple flavors that you can combine into your shake as most locals know for any area with a Cook out. I ordered a peanut butter shake and a regular size Cajun fries. They gave me the most attitude I've ever seen out of any staffing of any restaurant I've ever reviewed. The way they acted it was as if I had offended their entire bloodline somehow and at the same time had some how managed to commit some form of crime. I was immediately told that my choice of shake was not doable due to the flavor just being peanut butter (one of their offered flavors). I've gotten this shake at a lot of other cook outs with absolutely no issues. I attempted to explain I'm autistic and tired and just wanted to get my safe foods and get home to sleep and I then got yelled at via intercom to "just come up to the window and collect the order" with the most aggressive attitude I've ever witnessed. I pulled up to the window and the card reader is right at the window meaning no need for my card to leave my line of sight when handed over. Now their shakes are less than $5 and the regular Cajun fries is only $1.99. They took my card to the back, came back, and I got a notification I was charged $32. I attempted to state it and they threatened to call the police. Me being autistic and already tired and over stimulated just decided to take my card and the food. I've got a lot of allergies and have to be careful. I mention this because they added banana to my shake which I am deathly allergic to. Needless to say I ended up crashing my car due to a allergic reaction after taking a tiny sip of my shake. Do NOT go to this Cook out ever! In fact I don't think I can ever trust a...