La Casa De Isaac & Moishe — Restaurant in Highland Park

I have gone to La Casa De Isaac & Moishe several times and it has always been an exceptional experience, with outstanding food and great service. Unfortunately, I think it was a very off night for the Highland Park location. We were celebrating a special bday for my brother with our party of 9 and got there at 630pm. Some of my family is from out of town and were eagerly awaiting my recommendation. Unfortunately, issues started at the beginning with late drinks (by about 715pm); missing chips and refills; delayed food; one person getting his order 20 minutes before the rest of the group; a frazzled server; 2 steak orders of Cecina Estilo Huitzuco (Marinated steak sauteed with onions and jalapeno peppers) that were missing the sauteed onions and jalapeno peppers - so unseasoned flat meat. Everything just built to a rather unfortunate conclusion and an experience that was memorably bad for a milestone birthday. I asked to speak to the manager and my cell phone number was taken. I wanted to have an opportunity to have a discussion, and I hope to at least express my disappointment. From what I have gathered, they were very busy - but no one said anything to us, even though we asked. It is just really frustrating to pay over $300 and have this bad of...

We were in the area and saw this hopping place, 20 minutes later drove back to try! Ordered a regular lime frozen margarita,the waitress said I wouldn’t recommend it, try one of the others because people always send it back! I said that’s unusual. She said I can make it for you, but don’t send it back be because I told you. (Hmmmm that’s weird )and I stuck with water! (learn to make good ones?) We ordered guacamole ! Others around us had salsa/chips. We were given salsa, no chips! Asked, again but waited and waited. No chips and no guacamole! We realized the large party next to us was the same one we drove past20 earlier! And food was jut being brought out to them! We thought they were finished ! One said we have a problem and scrounged up her face in dissatisfaction and had to send a plate back! That was enough for us! Finally my husband said let’s pay for my drink and go. The waitress said but your food is up... he said we never received chips or guacamole and we are leaving (strange experience) Oh well, sometimes a hit,...

For he past 12 years we have had birthday celebrations here. The number of people ranged from 13-17. We were given the back party room when available. We had such a celebration this past December in the party room. When I got home I noticed that I was charged a 25% tip, not only on the food portion but the tax. I wasn't told there be such a charge. I have called the co-owner, Moishe, at least 7 times and left my name and phone number. Never received a call. Today I finally spoke to a brother to the owner and explained my concern. He kept repeating, "there's an automatic tip when using the party room". I mentioned that it was never charged before but he simply repeated himself. Finally, he raised his voice and said, "well, what do you want me to do about it". I told him we would find more responsive & ethical Mexican...