Starbucks — Restaurant in Highland

I came in to Starbucks on 27615 Baseline Rd in Highland,Ca and I had the worse experience here Wow!!! Didn’t get a welcome when coming in, I had to ask if someone was going to help me after just standing there for over 10 minutes and no one letting me know if they were going they we were going to take my order. I order a pour over and I was giving something else, I was giving my food items very rudely and one of the managers Yésica ask if there was a problem and aside of being unapologetic she rolled her eyes and proceeded to say if you want to complain you can call the 800 # and complain there. I had a issue here years ago and honestly now I remembered why I stopped coming to this location. Very uncomfortable situation. On a different note the store was very very dirty, trash was up to the top, counters and tables were sticky and disgusting. I had to ask to have my table cleaned and also I was handed the wet towel to do it myself. (See Pictures for verification of what was...

I come here every day. Depending on the day and time the line might be long, but that says to me people LIKE coming here. Only deducting a point because getting in and out with a vehicle might be a chore (I don't have one, but I hear that). The baristas are nice and friendly (even to someone like me), and it's the highlight of my day most days. So as long as you aren't trying to use a $100 Bill (what?) or get so angry when they don't drizzle caramel on the whipped cream (the cream typically melts into the drink and the drizzle, unless you're spooning that, does not affect the taste) you'll probably have good service. Trainees can be trainees of course but everyone starts somewhere. I typically get a Venti Mocha Frappuccino with an Old Fashioned Doughnut. I also almost caught a Vulpix there. It's right next to the Pokemon Go gym in the area and...

Post-remodel the location has way less seating (probably the intent) with no discernible improvements to the ordering or receiving process. I placed a mobile order this morning for a protein box and a hot latte. Came in, waited a while, and was eventually handed a protein box that looked like it had already been opened (seal was torn through and fruit appeared to be missing) and an iced coffee. They exchanged the protein box when I pointed out that they had given me an open product, and they offered to remake the coffee, but given how long the first one took I didn't have another ten minutes to wait for a redo. This may be my closest Starbucks, but I'll be looking for another location to take my business on the...