Shake Shack Reeds Crossing — Restaurant in Hillsboro

Okay so I read a few reviews before I went. I decided to go for myself and give it a try. This was my first visit to a shake shack. Walked in and seen the self order register. Ordered my food which was pretty easy. It's pricey but so is everything. No welcome to shake shack from anyone. Greetings is out the door. I sat and waited. It was about 4pm and it was empty inside. Only two tables in use. It was clean inside. I waited for about 10 minutes and my order came out. The young lady walked over pretty slow. Said quietly thank you have a good day. Walked off slowly. I spoke back to her thank you and to take care. I'm sorry but you might as well roll in the robots. Maybe you'll get better customer service. I tried a fry to see if it was fresh. Nope just warm like it sat under a lamp. I was driving home anyways to put it in the air fryer so I wasn't bothered too bad. The burger I seasoned and heated up. It was pretty good. Its better than in and out and five guys in my opinion. The cayenne fries lol heck no. I thought it was going to be like five guys spicy fries. No it's like regular fries and they dump a bunch of cayenne pepper on top thats it. The mango lemonade is okay. Question is would I be back again... Maybe... this is like twice a year type of thing. Customer service definitely needs improvement. Have your employees walk by and say hello to customers. Ask them if their food is okay, or if they need anything, something. Even walk by and say hello...

We were greeted as soon as we walked in by a very nice employee, she radiated kindness. There are 4 kiosks as you walk in to order and, there is a walk up counter where you can order too. We grabbed one of the kiosks and easily made our order, we chose a 1 patty cheeseburger and a 2 patty cheeseburger. Crinkle fries to share. I had a strawberry lemonade and my husband had a Sprite. We finished our order and sat down in a booth. There are tables and chairs too. There was also outside seating. Some customers were playing Cornhole outside (provided by Shake Shack). We didn't wait very long for our food. It was delivered to our table (by the nice lady who greeted us). Our burgers were delicious, crispy edges of the meat patty. Yum! The crinkle fries were good too. I enjoyed my strawberry lemonade also, it was refreshing. It wasn't too terribly busy when we were there, I think it was around 1:30 or 2 pm on a Saturday afternoon. There is a bathroom. The same nice lady who greeted us, also said good bye when we left. All in all, it was a great experience and we...

So disappointing!! We were looking forward to trying Shake Shack for some time now that we have one in our neighborhood. The woman at the register was very friendly, smiled a lot and got our order entered correctly. The burgers were so salty and the lettuce was soggy and stringy. The burgers were hot though. The fries were not. Barely room temperature. we had to reheat them when we got home. They are the typical frozen crinkle cut type fries. Nothing special. There are so may better burger places around like Bumper Burger, even Carl's Jr is better when they have freshly cooked patties instead of sitting in a steam table. My expectations were...