Super Sundaes — Restaurant in Hillsborough Township

I needed an Ice Cream cake in a hurry for my wife's birthday. I stopped at the closest local ice cream store to my home in Hillsborough and saw a freezer full of ice cream cakes. When I asked to purchase a cake, I was told that I couldn't have any of those and that I needed to order a cake at least 2 or 3 days in advance. I then went to the next closest place, Super Sundaes. This is an ice cream store that we used to go to very often when my children were young. I saw some cakes in a freezer and was also told that all of those were already sold as orders for other customers. The owner must have seen my frustration and disappointment because he asked when I needed the cake for. I told him for tonight, in about an hour or so. He went in the back of the store and pulled out a pre made ice cream cake that just needed to be decorated and told me to come back in an hour. This is called customer service. He saw that I had a need, and he took care of my problem. I could have easily just gone a little further to ShopRite where they always have Carvel cakes in their freezer, but this small business owner knows what needs to be done to stay in business, and to make and keep customers in a very competitive market. I highly recommend Super Sundaes, for going out of their way to satisfy a customer and recommend you try them and support small, local business that go the extra mile. Oh, and the cake...

Had a LAUGHABLE experience here this morning, over a misunderstanding about time. I came an about 9:20am to pick up a cake I ordered over the phone about two days ago. I thought she said 9am - 1pm. Clearly not because as I poked my head in I was greeted with extremely agitated aggressive woman who bombard with “why are you here?” Repeatedly. As I tried to explain why I was there. She continued to say she was busy. And in the middle of doing 75 order, she would have never told me to come this early and, why was I there over again. Yes, to a paying customer. When I didn’t even enter the store. I poked my head in. She could have said the pick up times to me again and to please come back later. Since it is too early for pick up. I would have gladly walk out the door and came back at the correct time. Needless to say the owner of this business is a horrendous woman. I will never use this business again and I will encourage everyone I know , to...

I had an extremely disappointing experience at Super Sundaes. I called a day before my birthday party to order a cake, specifying the urgency and the exact date I needed it by. They assured me it would be ready without any issues.

However, on the day of the party, the cake was nowhere to be ready it seemed like. When I called to inquire about it, they seemed confused and promised to call me back after checking with their cake decorator. No one bothered to get back to me. I had to call them down myself, only to be met with excuses about needing to contact their decorator.

The lack of communication and responsibility shown by this place is unacceptable, especially when dealing with a birthday celebration. They ruined what should have been a special occasion with their incompetence and lack of follow-through. I will not be recommending this place to anyone looking for reliable service or...