Starbucks — Restaurant in Hilton Head Island

I have been going in here for over a year. The staff is usually a delight and we enjoy going there. Today was a different story. I have an autistic daughter with adhd and pda, we had set up a table outside, and went inside to order, she was excited about her pink cake pop, and had taken her shoes off and climbed on a sofa. I was almost done ordering when the lady taken the order yelled at her to put her shoes back on. I understand about her shoes, and I tried to politely tell her that I would handle it, you cannot raise your voice or talk in the tone she was using to an autistic child, her shoes were off due to sensory issues, she takes them off a lot, its a common thing, the lady at the counter got meaner, and said that I needed to learn to control my child, obviously she has no idea about kids with disabilities, I told her to cancel my order, I wont be going back. I will drive a little further down the street where we will be treated with a bit more patience and understanding. Its a shame too because there are some really great people...

First off let me say. I’ve been coming here for years. This morning I decided to go grab my regular cold brew & danish before my workout. I went through the drive through and let me tell you that the individual that was on the other end of the mic taking orders was so obnoxious & unprofessional, it’s almost like they didn’t want to be there so they just woke up and brought their issues to work with them. They had no customer service ethic whatsoever & As someone who is a fellow small business owner, I am VERY disappointed in this place. I understand that everyone is fighting their own internal battles these days, but please learn to separate your work life from your personal life. Things like this will drive away long term customers like myself. I will not be...

I had the worst experience at a Starbucks ever. My friend and I got into the store on HH on the north end at 7:50am this morning (we walked into the Starbucks and not the drive thru). It was 7:57am, when we had to walk out and made sure we got to work on time. Within that 7 minutes, not one person acknowledged our presence…not one word was uttered to us. I have been in customer service for a decade and no one is ever to busy to even wave at us or say “We will be with you shortly.” We we’re invisible. But of course the drive thru line breezed right through. This was a very disappointing experience and makes me rethink even visiting a...