Wendy's — Restaurant in Hollins

On Sunday, we visited Wendy’s at 5 Kingston Dr, Daleville, VA 24083, around 2 PM, and it turned out to be one of the worst customer service experiences we’ve ever had. As we approached the register to place our order, the girl at the counter (likely between 20–25 years old) started taking our order but abruptly left midway without saying a word. She called over a guy with long hair to take over and completely ignored us.

When the guy came to take our order, we asked him why the girl refused to continue assisting us. Instead of giving us a proper explanation, he looked at the girl, and they both exchanged whispers while ignoring our question. This behavior felt extremely rude and unprofessional.

The guy’s attitude while taking our order was just as dismissive. He acted like he didn’t want to assist us at all, making us feel as though we were there to eat for free. He didn’t bother asking whether we wanted to dine in or take out, nor did he make any effort to be polite, accommodating, or respectful. The entire interaction made us feel unwelcome and uncomfortable.

To make matters worse, the food quality was disappointing—the coffee wasn’t fresh or warm, and the sandwich was average at best. When our order was ready, no one informed us. We had to approach the counter ourselves and ask, and only then were we told it was ready.

Additionally, the men’s restroom was poorly maintained, which added to the negative experience.

This level of service, where staff members selectively ignore or mistreat certain customers, is unacceptable. A staff member who refuses to treat all customers equally should not be working at the register. We hope the management takes this seriously and ensures such incidents don’t happen again.

We will not be returning to...

We are AT thru-hikers who stopped at Kroger to buy food and re-supplies. We had a sick friend at the hotel who asked us to stop at Wendy’s to bring her food back to the hotel, so we did. While we were waiting, we sat at a table with our sacks and also talked to another hiker we knew who was eating there.

The manager came up to us and said we were not allowed to solicit for money in the restaurant, which one of our group politely explained we were not doing and said we were picking up food for a sick friend. The manager told her she would like us to leave. Fortunately, we had already paid for and received the food for our friend.

I went to the manager, pulled money, credit cards, and my ID out of my pocket and said we did not need to solicit for money and were NOT soliciting for money. She said someone said we were soliciting and she wanted us to leave. I told her we were leaving, but that I was very offended. In a hateful, mean tone, she said, “Well, I’m offended, too.”

Wow. Just, wow. I cannot believe how hateful and rude she was. Just because I am hiking does not mean I am homeless or soliciting for money. It means I love what God created for us and am spending a LOT of money to enjoy it in a way that brings me...

No toilet paper in bathrooms, big pile of trash overflowing. Soda spill in front of trash where someone could slip. The heavy set man at the counter was rude. He looked very angry and seemed put out when he brought our order on a tray and so told him that this is a to go order. He snapped the bag open very loudly to where people in lime all looked shocked. He grabbed and touched my fries with bare, sweaty hands and shoved them into the bag. He was sweating and wipiig his sweat with his hands then touching everyone's food. I told him earlier that there was no toilet paper in either stalls earlier. Then about 10 minutes later, another lady told him the same and he just looked annoyed. He looked angry throughout the whole time we were there. The cook in back had a long beard but no net over the beard or his head. I have been a secret shopper for restaurants in the past and this store was the worst i have ever seen. This will be the last time we will go into a Wendys after this. It was absolutely disgusting! If you would like pictures, I will be more than happy to send you photos. Not sure this will go to the corporate office or not so I will also send it personally...