Heavenly Bakery — Restaurant in Hollister

All too often, I see people quick to complain about a business, but I wanted to give a HUGE shoutout to Heavenly Bakery. I pre-ordered a cake for an office baby shower weeks ago and when I went to pick it up this morning on my way to my office in Morgan Hill, I could see the kind employee searching everywhere for my cake. As I stood there (whispering a silent prayer for grace and understanding) I knew they did not have my cake ready. Most businesses at this point would have owned their mistake, gave me a refund, and I would have been out of luck. This is NOT what happened, the employee got on the phone with the owner who said they would get this cake made and DELIVERED to Morgan Hill by noon today before the baby shower. I was absolutely impressed by the level of customer service I received. As a long time manager of a local business, I understand that mistakes can happen, however I also think that mistakes are one of the best ways that you can WOW a customer by how you offer to remedy the situation. I truly was WOW’d and appreciate more than words can say, the level of customer service that was offered as this is becoming a lost art in our fast-paced world. This owner truly cares about her customers and her business and it shows! I have used Heavenly Bakery several times in the past, and will loyally use them for all my bakery needs moving forward. Every person I have told about this will be using them now too. There truly is something to be said for word of mouth, even though I am only one person, because of them going above and beyond, I have told at least 10 people about it. Each and every customer counts and for every great or terrible experience someone has they will go tell all their friends and family about it (typically about 5-10 people), so each and every person matters. I do not know anyone’s name from there, but if they are on here, thank you for turning this mistake into a remarkable experience, kudos to the whole team and the owner! The cake was absolutely...

The pastries are very good but the staff are so rude and inconsiderate. I went on 4/30 about 7:20am to get my friends some pastries, since they live out of town and I wanted them to try the apricot danish, since I have bragged about how good it tasted. I walked in didn’t even get acknowledged by either of the ladies that work there. It wasn’t busy at all, there were several people sitting down already drinking and eating. I stood in front of the glass display waiting for one of them to ask if I needed help. Then a man walked in the worker totally skipped me to help the another man that walked in after me, then as she was helping him she asked me if I’ve been helped, I told her no but to go ahead and finish helping the man. I waited again patiently,before another customer walked in and then she was about to help that lady when I told her that I was there first and that I hadn’t been helped yet. Then the other worker right away helped another man that walked in after the lady. Of course at this point I was pissed off because I believe they need training on customer service. I won’t be coming back anytime soon. I’ll take my money elsewhere where I have been...

8/12/22 Loving the Vegan Vegetable Breakfast Bowl, I always add eggs because I'm not vegan but I love the veggie's. I really appreciate vegan options because my sister is vegan and I am dairy-free. Super awesome!

8/19/21 Had an AMAZING breakfast bright at 7 am with crispy hash browbs, eggs, sausage, and orange juice that tasted freshly squeezed- I didn't check.

(My dad got second helping of hot chocolate so I must be good as well!)

It was very light very tasty. I did not even add salt or pepper and I was really satisfied with the flavors they had. Simple and GOOD!

Best breakfast place in town!

PreCovid; Walked in to grab a to-go lunch order. The owner assisted my Mom and I, taking our order in a very friendly matter. We did not have to wait very long for our food to be ready and we were off!

I had the Ceasars Chicken Salad - no cheese and with added chicken. It was perfect! Great ratio of chicken to salad and the croutons were perfect- crispy and airy- not rock hard.

Also have to recommend the Russian Tea Cookies, they are very soft and just a perfect amount of sweetness for me. The box doesn't last long in my...