Kai's Ohana Shave Ice and Creamery — Restaurant in Hollister

Let me share what we recently experienced but let me also add that we have been coming here for years and loved this place.

We walk in and the lady behind the register looks mad and irritated and doesn't say anything. We proceed to order two shaved ices and watch her and the young man making them.

As they are in the process, I notice that neither one of them are wearing gloves, yet they are handling the ice with their bare hands after touching the cash register and other areas.

Let me remind you that aside from Covid, there is still germs going around and the last thing we want is for our ice being handled by someone not wearing food prep gloves.

After debating if I should say anything, I finally told my wife I need to mention it to her, so I asked the worker why they weren't using gloves. She stood there with a blank look on her face and didn't say a word, so I asked her for a refund.

No explanation and no apologies whatsoever.

Once I got my refund, she proceeds to follow us out and slams the business door shut and locks it. Very professional lady SMH

To the owners: Customer service goes a long way and this individual lacks or understands what that means.

As for handling the block of ice for the shaved ice and prepping the shaved ice with your BARE hands, that's a BIG no no and completely unacceptable.

This place will not last with service like that and that's unfortunate. I just hope others pay attention to how their stuff is...

This was my first time at a hawaiian shaved ice place, so I don't know how it compares to others.

I got a volcanic eruption, which is one of their specialty combos (snow cone with a scoop of ice cream in the middle). It beats the hell out of normal american snow cones, that's for sure. However, given the glowing reviews about how soft and good the shaved ice is, it was a disappointment. Korean and Chinese dessert shops in the bay area produce much finer ice, with barely a crunch. Almost like cotton candy. This, by comparison, is ultra coarse and may be typical of hawaiian style. It's all relative.

It was tasty and staff were friendly, but I won't be back. Good to try once, but there's better out there.

(By the way, regarding reviews about the handicapped spot: if the owner does not have a handicapped placard in his vehicle and is parked in the handicapped spot, call the cops or something. Report him. That's an ADA violation, even if the parking spot is on his...

Kai Ohana Shave Ice and Creamy is a hidden gem waiting to be discovered. From the moment you step inside, you're transported to a tropical paradise, with the scent of freshly shaved ice and creamy delights wafting through the air. Let's start with the star of the show. The shave ice. Each mound of finely shaved ice is a work of art, delicately crafted to perfection. From classic favorites like strawberry and blue raspberry to exotic blends like passion fruit and lychee, there's something to tantalize every taste. Kai Ohana takes it to the next level by offering creamy toppings that elevate the shave ice to a whole new level of flavor. The staff are friendly, knowledgeable, and always ready with a smile. Whether you're a first-time visitor or a regular, you're treated like family from the moment...