Bass Lake Draft House — Restaurant in Holly Springs

My family and I have been going to Bass Lake Draft House for over 20 years and it never disappoints! It’s family friendly. wirh a wonderful, attentive and professional staff. Last week, I was there on the patio with two of my daughters and one of their friends enjoying dinner when we were shocked by an outburst aimed at a teenage server by a table of grown men which left the young woman in tears as she walked back inside. . The men were not only out of line in their treatment of the server and disrupting the entire dining area, they were not even right in what they asserted. Our food took 25 minutes and the men ordered food after us - they claimed their food took an hour, that is impossible and not at all what we witnessed. The next server came out to try to find out what the problem was and the men verbally assaulted her (loudly) as well, again making a false assertion about delivery time. It was so severe, that server left crying as well - at this point the bartender and likely senior person on staff that night came out and the men tried to began to bully him into a free meal and booze and the bartender refused to comp the alcohol especially after the way they had treated the staff and were now speaking to him. At one point, the men at the table were so aggressive I considered moving myself and the girls in my party to another part of the restaurant. As soon as the bartender left agreeing to comp their food only, they asked the remaining server for their bills, ate the food they said they didn’t want anymore while acting completely normal and laughing. As a long time patron and mother of girls, BRAVO to the bartender and entire Bass Lake staff for taking care of their own and doing their best with a completely unruly table clearly trying to make a scene to get free food while profusely apologizing to all other tables for an experience which was completely not of...

Went to Bass Lake Ale House tonight taking out parents visiting from out of town. To start our waitress started off being very rude. Not sure if she had issues with a table or thought she was being cute. She did however change her attitude during the course of the meal. After being home for a while we realized our son didn't have his glasses. We searched the house and car to no avail. I called the restaurant and was told they were not there. Since we couldn't find them my wife decided to drive and check. There was three young ladies up front and she told them the situation. One girl turned her back and whispered to the other two. She then proceeded to walk to the back, passing the table where we sat. She came back and said that the waitress said they weren't there. My wife asked why she didn't check the table and that she would be more than happy to do so. My wife proceeded to the table and asked the family that was sitting there if they had seen some glasses. You won't believe this but the lady picked them up and handed them to my wife. Glad to see that employees here don't believe in customer service. You would assume that the glasses would would've been found when the table were cleaned. Also it would be nice to have functional soap dispensers in the men's restroom. Will not be back for a very long time. Sad since I am one of those with the mindset to support locally...

Food is 10/10 but the service is awful. We went for dinner and they are operating at half capacity but the restaurant was not full at all. There were maybe 4 other families there when we were first seated, but it took 13 minutes for a waiter to come to the table to take our drink order. The host told us their menu was online which was fine but when we started looking at it, half of the descriptions were cut off so we asked for a physical menu. Never got it. Finally they took our order and we got our food in a reasonable amount of time. It was delicious! I asked for a side of ranch when the food was first brought to our table. Never got that either. About half way through our meal we both finished our drinks (2 waters and a sweet tea) and never got refills. There was nobody around to even ask for a refill because everyone was in the back instead of walking around checking on their tables. Then, when we finished our food it took almost 20 minutes for our waitress to check on us again. I asked for a box and she brought it back right away but didn't bring the check so we were just sitting there with dirty plates for another 15 minutes before she finally brought it over. They weren't busy so I just don't understand why it took so incredibly long to get everything and everyone was very forgetful of what...