I recently got to visit this Charleys and was absolutely blown away by the exceptional service, thanks in large part to the amazing manager, Lina. From the moment I walked in, the restaurant had a welcoming and upbeat atmosphere, and it was clear that Lina plays a big role in creating that environment. She greeted me with a warm smile and genuine enthusiasm, instantly making me feel valued as a customer.
Lina’s attention to detail was impressive. She personally ensured that my order was taken accurately and went above and beyond to check that everything was prepared perfectly. The food was, of course, incredibly fresh, flavorful, and made just the way I like it. However, it was Lina’s leadership and dedication to customer satisfaction that truly stood out. I watched her interact with both her team and other customers, and it was clear that she inspires her staff with her professionalism and positive attitude.
It’s rare to find a manager who is as hands-on and genuinely caring as Lina. She turned what could have been a routine meal into a truly memorable dining experience. Charleys Philly Steaks is lucky to have her, and I’ll definitely be returning, knowing I’ll receive such...
Read moreSo as far as vegetarian options goes for a cheesesteak and shake location, I would definitely rank this as the lowest location for that type of establishment. They do have plenty of dairy products that are obviously not going to be vegan, but they do have vegetarian options for those who are planning on consuming lactose. They have tons of steak options, steak burgers. So if you're someone who likes to go ahead and have a sandwich that is filled with grilled vegetables and steak and it's cooked right? It's a very good option for you to go to, especially if you're a meat eater. They are really good at their smoothies and they have tons of options to choose from. So if you're someone who's looking to have a nice milkshake paired with your sandwich, I would highly recommend this place. Plus their fries are very good. So if you're someone who is looking to taste some awesome fries, I would highly recommend going to this...
Read moreJust know if you order through 3 party if your food is wrong the Restaurant will not Help you.. I ordered through Grubhub and was missing apart of my order. Of course The Nacho Fries what I really wanted. Call manager Ashely on 2310 N Federal. And she wanted to go back and forth about the fries were in the bag. Listen if the restaurant seals the bag and the bag is sealed when it gets to the customer who took the food? Ashley I'll wait for your answer? It's fries and instead of just saying I apologize you want to go back and forth that they were there on top of this and that.Then tell me I can come get a free fry, but it nothing else you can do because I ordered with a third party. I'm on vacation no vehicle thus Grubhub delivery right... Just take accountability for the mess up Ashley and employee Julie. It was the urging it was there for me. Chatted with Grubhub and refunded my whole order... Its a...
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