Denny's — Restaurant in Hollywood

Service was horrible from my waiter. Unfortunately, I probably won't be returning. The manager did comp my meal although I didn't want a fee meal I just wanted the waiter to do his job. The waiter bought me my eggs and bacon and forgot the pancakes. I sat waiting because he said he'll be right back. I was able to feed my grandchildren their entire meal while I waited for the other half of my food to arrive, which never did. Abiyt 12-15 minutes later, I had to ask another waiter for my waiter. I then asked him about my pancakes.... he apologized, but I then asked for him to have the chef make me some fresh eggs with cheese and bacon. He brings me my pancakes, takes my eggs, and bacon away and brings the same eggs back. Reheated eggs in a microwave..... they were dry and unpleasant. I didn't eat them but I ate my pancakes because I was hungry and had been waiting for some time. Needless to say, I asked for the manager, 15 minutes later, no manager, so I grabbed my grand babies and decided to go check out. I asked for the manager at the counter, and he told me my waiter never told him I wanted to speak with him. Like really....I had him call my waiter and I explained to him just incase he didn't know that YOU DO KNOW THAT YOU WORK FOR TIPS, OR ARE YOUR TIPS NOT IMPORTANT BECAUSE YOU GET PAID SO MUCH BEING A WAITER. He just starred.. The manager comped the meal, and I told the waiter You won't be getting a monetary tip from me today unfortunately. However, your tip of the day is listen to your customers' requests... We're paying for what WE want and...

If I can give this location 0 stars I would. I placed an online order for delivery. After waiting for almost an hour, the delivery came and the order was wrong. I look at the receipt and the receipt confirmed that the order was wrong. I called the store immediately. As soon as "Suzie" answered and heard that my online delivery order was wrong, the phone line went dead. I called back and the phone line was busy for a while. When i finally got through again the same person answered the phone. I asked to speak to a manager and she asked if everything was ok. I said no and asked if she was a manager. She replied no and i asked for a manager again. I overheard her speak to a Male, which I'm assuming was the manager. She claimed that something is wrong with the phone and that someone is on the phone and sounds upset. After several minutes of not coming to the phone to hear my complaint, I hung up. I will never order from this location again. Horrible customer service and everyone involved needs customer service training, including the manager.

Update: brought my order in and spoke to Denise. She was very helpful and her customer service was excellent! I will make sure to ask for her to assist with anything that I need if I ever come back to...

I ordered through grubhub from Denny's in Hollywood on state road 7! This meal was supposed to feed 5 to 6 people and comes with Turkey stuffing the dressing and cranberry sauce! The stuffing looks like it was eaten or half taken out so does the squash and zucchini and absolutely no cranberry sauce! Smh who ate half our food! I called Dennis first the manager said he has no problem making me what was missing but I would have to call grubhub and let them know to send the driver back to pickup the order so that's what I did now the lady on the phone told me she would have to call back the original driver and put me on hold never came back then I hung up and called both grubhub and denny the both did not answer my calls st all and I called several times I had paid 47.20 for 2 people to have a full plate of food and barely another plate for the third person I had me and my friend his friend and girlfriend plus I wanted to fix 2 more small plates for 2 more friends that stay in the house with no family here! They should have said feed 2 to 4 people maybe I would have ordered 2 meals of the same I wanted to feed people other than myself and my friend but I guess next year I will know better or just stop being lazy and...