Bamboo House — Restaurant in Holyoke

Wow I was VERY DISAPPOINTED in the service I received today, I have gone many times to bamboo house and it’s always been a great experience until today! My family and I went in everything was going great until the food arrived and I noticed there was a hair on one of the chicken wings so I brought it to the attention of the waiter who was very professional apologized and took it to the back. He then apologized again and asked if I would like another plate and mid way into me answering the owner comes up and says it was a feather on the wing and I politely say no it was definitely a hair which he rolls his eyes and walks away so I tell the waiter no thank I won’t order anything else. Fast forward to the end and we receive our bill and they didn’t take the meal off the receipt. I pointed it out to the waiter and he says he will go and get the manager. The owner comes to the front and asks what’s wrong I tell him the meal should have been taken off since I didn’t get to eat it and he says next time find a place that doesn’t have hair or feathers on your chicken. Which I say wow you are being very rude! We come here all the time and never have a problem which in turn he just continues to say well next time go to a restaurant that won’t have hair or feathers in your food. I was so dumbfounded. Never will step foot...

I have been going there since high school in 1983. Today we went with expectations of the truly consistent food quality we knew. Noticed the regular lady and family were not there. Sat down and asked for tea, was told no tea for over 2 years. Granted we were last there begining of covid 2 years ago or so. Had to ask for dry noodles, used to bring them upon seating with the tea. They brought a small sealed bag on a plate. Food arrived. Horrible fried rice, chicken fingers hard and not in the usual coating. The crab racoon were limp and a funny color and just awful. Once he brought the bill I just asked, when did this place sell and change hands? He replied almost 3 years ago, same family and cook. I replied, I am sorry but this is the worst food I have everhad. You can see the changes are not for the better and we will no longer be coming here from Westfield after 40 years. I wish then luck and we are so dissapoibted. When I think about it though, the owners must of been in there late 20's to 30's in 1983, so I guess the retired and will surely be missed. Its the same situation with China Star in Westfield? Used to be standing room only till it sold and...

Horrible customer service! I placed an order and what I got was not what I ordered. So when I called them, the owner told me to bring the food back. I brought the food back with my sisters with me , and I was trying to tell the owner that I want to pay for the food that was missing. She starting grabbing the containers, opening them, and touching the food with her hands. Then she started yelling at us saying that we were lying and accusing us of trying to get free food. Then she preceded to yell at us, and put her hands in my sisters face! Her husband came in and resolved the problem. Then when we went back home, the food had a HAIR in it! Over all horrible, horrible customer service, I am never eating...