KFC — Restaurant in Holyoke

Around 3:35-3:55pm I went after work to KFC. When I got there there was a vehicle waiting for what seemed to be ten minutes waiting to order. After waiting for my order which was two #1s with a Diet Pepsi and a regular Pepsi they handed us both drinks without telling us which one it is. My mother had asked in a very polite way which drink was which and the employee who was running the drive thru intentionally ignored my mother. I noticed both drinks were not even 70% full in the cup I had gotten out of the car and went into the window asking if they can make it right because I didn’t feel I was getting my money’s worth. After having to explain the employee was already visibility upset even since we pulled into the drive thru window attempts to gesture with his two hands to calm down which prompted me to tell him I’d calm down if he did his job correctly. I was watching him as he turned his back to the right side of my view in front of the soda fountain and had seen him spit a massive amount of saliva into one of the cups. As a human being I have the right to be very upset as I called him out on what he did and told him now he had to get two new cups and wanted it done over again. He dismissed himself another manager came to assist. I called the store immediately after exiting the venue and was told to the manager that even if I called corporate there is nothing they can do besides send them the message to the store. I had prompted him to review the camera feeds and make sure his employees don’t violate any crimes. I will never order food there again, I’m disgusted, disrespected and still very angry over the ordeal. Customers please make sure you watch every employee while preparing your food and drinks. No customer should ever worry about having someone’s bodily fluids within their...

I went to KFC in Holyoke on a whim, despite not usually eating fast food. When I do indulge, I expect it to be hot and fresh. Unfortunately, my experience was far from that.

I waited at the register for a few minutes before anyone acknowledged me, all the while the drive-through attendant was just staring at me. When someone finally came over, she took my order for a 12-piece chicken nugget with Nashville hot sauce.

Excited, I took the meal to my car and immediately dug in. The first bite revealed that the chicken was cold and stale, with the only heat coming from the sauce. I bit into a second piece and decided to go back in and request a freshly made order.

The drive-through attendant informed me that they couldn’t do that but could give me a new order from the same batch. I insisted on freshly made nuggets since the ones I received were clearly old. He repeated that it wasn’t possible. I then requested a refund.

He said he would need to get the manager for that. When the manager arrived, she asked how she could help. I explained the situation, hoping for a reasonable resolution. Instead, she looked me dead in the eyes and said, "This chicken isn’t old." She didn't even look at my order before making that judgment. She then opened a plastic fork and proceeded to inspect my chicken right in front of me!

At that point, I lost my patience and demanded my money back, using a few choice words in the process. I’m not sure what’s going on at this location, but the experience was incredibly frustrating. What happened to customer service and...

Ordered the food 10 minutes before arriving. Upon arrival, there we’re already a few people waiting for there food.

I had to approach the team member to ask for my order that was stated to be ready. When the team member went to check in on my order another team member said oh there was crispy and didn’t tell me cook time or other options. As if they expected me by default to say sub it out.

The “manager” asked what does he want there isn’t crispy. The team member couldn’t respond as she didn’t offer options. Manager came out told me they didn’t have crispy and after asking how long the cook time was. I I decided on original.

15 minutes after arriving I was called for my order.

Checked my food they missed the biscuits. And when I asked about the biscuits, was told oh, the oven broken.

First and foremost transparency is key. A job is a job, working and serving the public isn’t an easy job. But be transparent, offer solutions as a manager leading a team. If food is available or ready.

Second, don’t hide in the back chilling, playing music and speaking poorly about customers in Spanish. When you have customers waiting and your store fair from clean.

Lastly you are still open for another 2-3 hours. With two items I’m sure there were more. Unavailable, to me it sounds like they were cutting corners to shut down faster. The the milkshake machine broken or down for service.

It’s been years since the store ran the correct...