Papa Johns Pizza — Restaurant in Holyoke

The wife and I placed an order at 1:40 pm the order did not get to us until 3:45 pm mind you I’m only 1.4 miles away. On top of my order getting picked up extremely late, I ordered the two mediums for 6.99 3 toppings+ each and the garlic Parmesan chicken bites and to my surprise not only did they NOT send me the sauce for them but they spread cinnamon roll icing on the bites and sent 2 cups of icing with it! Who eats chicken parm bites with icing on it! Then the pizzas were cold I had to put them in the oven AND one was sliced and the other one wasn’t geez what are those workers thinking!!! Never AGAIN, I miss the OLD 1990’s Real Papa John’s!! You get a big 0 from us,,,, sadly. I did try canceling order when it was extremely late but it doesn’t let you do it online, you have to literally call the store and even THEY had no clue as the worker on the phone directed me to cancel order online when he could have easily just done it as my order was STILL sitting on their rack… no bueno...

They messed up my online order . I called the store manager and a guy with a heavy spanish accent told me that I didn't get what I ordered because he ran out at 11 am of italian salami sauce and the rest of my order request . He said he was really busy and to call cooperate or go online to get refund . His exact words were just go online and get a full refund it's easy lol I said ok . So tried to get full refund it said page error so I called cooperate explained everything and they said they made a ticket for a refund request and someone that owns that papa johns will be contacting me within 48 hours I can't wait...

I remember as a kid having papa John's here in holyoke actually I think there is the same building where it was when I was a child,but the food is Luke warm almost cold and delivery I was guessing the business would be taking care of that but I wasn't called it said was delivered but door dash dropped it off I could have gotten more pizza for the bang of the buck anywhere else in holyoke kinda sucks papa John's doubt I'll be ordering...