Starbucks — Restaurant in Homer Glen

Unwelcoming and unprofessional management as well as baristas when placing an order through drive thru. As an african american woman in a predominantly white suburb I felt unheard and unsupported by management. The barista was laughing and socializing while I was giving my order. I don't think she knew her mic was active. I am not angry at this because mistakes happened. But I did correct her to which I was argued down (5 to 6 times) by her shift manager that he (Riley) "could guarantee" that "she didn't laugh". I informed him that she did it twice and that he could guarantee nothing. Instead of just acknowledging the potential impact and my perception he just kept repeating and never considering, even as the agent did , that this was a possiblity. Keep in mind the agent who I asked why was she laughing did not deny laughing she just said she was ok. But the management who is supposed to remind the agent to be careful about the moicrophone missed an opportunity to both advocate for his worker and also acknowledge me as a client. No problem cancel my order and I ended up at Dunkin Donuts right accross the street who is now designing products that are comparable to Starbucks. The quality of service I thought was dropping in certain communities but I see now that the brand need to invest in training its Shift Supers and staff all over the state of IL. I've never see such poor...

Drive through line around the building. No online ordering. Went in thinking it would be faster. One person ahead of me in like but took 5 minutes to order. Wanted the new sandwich: none were delivered so picked bacon/gouda. Another 5 minutes, was standing right in front of the gal waiting, but did she hand it to me? Nope, she apparently walked over to the end to put it on the counter so I didn’t know it was ready, finally went to look. Wow. And then…the bun was rock hard. Had to throw the top away. Awful. Won’t be back. Want my money and time back. Oh, forgot to add…there were multiple flies buzzing around the...

The staff here is nice… the last couple visits I have been here, but the mobile pickup here sucks!! Other locations I have no problem with mobile pickup. I can be down the street and my order is ready when I get there with in 5-10 minutes. This location… nope.. Yesterday, I was at home. It takes about 10-15 minutes to get to this location… I ordered at 9:05 am, and it said my order will be ready at 9:20 am. I got there at 9:20 am exactly.. my drink wasn’t even up and ready. I had to wait another 10 minutes for my hot latté. I am not pleased with their...