Boba Tea Homewood — Restaurant in Homewood

We have went in here multiple times with no problem with the drinks but today when we got a brown sugar boba (which I have gotten every time we went) and an Oreo bomb tea it tasted like straight milk. The brown sugar tea literally had a line of brown sugar in it which I was thinking the rest had already been mixed into it which clearly wasn’t the case. Once we came back in with only a little drunk from each drink and trying to explain that it just tasted like milk and not how it usually did when we came in the little boy at the counter just said we couldn’t get a refund which we weren’t trying to get and never mentioned we were just wondering if we could get them remade and to which he said “I don’t know what to say, sorryyyy” trying to be funny. We did end up getting them remade after speaking to the grown woman even though they started talking in another language while making the drinks and laughing. We tried being respectful for it to be $15 for two drinks then even leaving a tip. The whole situation could’ve been resolved in a better way which we understand some people might try getting over on them which we were not trying to do so customer service could definitely be improved we’re not trying to tear them down but it’s irritating trying to be polite then being dealt with in...

Here is why I rate them so high: First when I walked up to the area where they are serving it, I wait because of a customer they are talking to. While I wait, the lady infront of me has ALREADY ORDERED and I only have to wait about 1 second! As I start to walk up to one of the employees, he complements my shirt and immediately gets my order. He even adds "Take the time if you need it," and faces a little menu infrastructure of me on the counter. After ordering, he helps me with the cashier machine, and I obviously tip for how good my experience had been so far. I wait for about a minute until he signals me over to get my order. In all, I am definitely going again, and as an added bonus, the TEA was amazing with so many options and combinations to choose from. [Even ones that...

My boba was incredibly sour. I literally took one sip and brought the drink back. The guy working acted shocked, took the container of green Thai tea, and then came back and told me nothing was wrong. He then proceeded to question if I ate something earlier to make the boba taste sour. I thought the whole thing was utter nonsense because clearly the boba was sour. He then told me he could not remake the drink nor give a refund, so I just had to throw the boba away (better than to possibly get food poisoning). Now, I am down $7 for no reason. I recommend going somewhere that actually uses fresh toppings and do not keep it stored in a fridge for days. They obviously also need to majorly work on their...