Floor & Decor — Local services in Homewood

If I could give this 0 stars. I would. It’s the worst dealing I’ve ever had. But we have no choice in bham but to go to floor and decor.

We went into floor and decor. Picked a tile for our business. On December 19. They had it in stock. Discussed how it would be delivered. On the note it states exactly that the delivery guys would need a fork lift and a pallet Jack. It was suppose to be delivered on January 06.

January 06 comes around. The delivery guy shows up with 2 out of 7 of our pallets. They do not have the fork lift or pallet Jack. So they told us to call floor and decor. Floor and decor management angel said he’ll have to call corporate. That because our case was special it’ll be delivered on Saturday. Saturday rolled around. No phone calls. Nothing. We go to floor and decor. But managers were gone. And two people were assisting us. But because it was closing time they told us there’s nothing they can do. And told us our shipment wasn’t even at floor and decor in bham. When it clearly was.

Sunday (mind you 2 days past my delivery) and I go back to floor and decor. No managers can help us. Angel who was there couldn’t give us any answers. He simply gave us the other managers number (none who picked up their phones) and sent us on our way.

The delivery guy who they hired told us they could deliver it. That floor and decor just had to put in the order in which they refused. Told me they had to get corporate approval. I spent over 11k including delivery fee for them to tell me lord. One after another. Especially where they couldn’t help me. And that my shipment wasn’t even in when it was. Now I am having to get on the phone with corporate myself trying to figure how to get this stuff delivered. With no one able to answers me. I am not understanding why there are so many incompetent people in this.

I was told that if you’re in need to order big bulks. Please do so in atl. They’ll deliver in a day. And make it nearly impossible to deal with...

They have a wide selection, but many items are not marked, half the items have the detail signs missing so you have no information, their prices are no better than elsewhere, and the employees have no respect for your time. I received no help the ~45 minutes I was in the store, despite actively trying to find the invisible employees on two occasions in the tile area. Near the end of my visit to the store, I was looking at flooring and was asked to leave an aisle that I was 2/3 of the way down so they could bring a pallet down. When I asked if I could please finish looking, that I just needed a minute tops (there was only one item I was wanting to see and I was just going to snap a pic so I could get out of their way), I was told "we'll be done in a little while" as they immediately started closing the gates. I got a nasty smirk from one of them as I left the aisle, which makes absolutely no sense to me. I guess he felt good about himself for not letting me "get my way" and spend 30 seconds to see the items I was looking to purchase? I paid for the samples I'd picked up and left without looking at anything else. At least I can use the samples for ideas when I'm shopping for tiles and flooring elsewhere. I will say the lady at the checkout was very kind.

Maybe my treatment was due to my looking young, which has happened before. Fortunately, that trait allows me to learn which companies are not worth my time very quickly, and Floor & Decor is definitely not worth my time or business. I am doing a full-gut remodel of an entire floor of my home, including my kitchen. If I am spending thousands of dollars with a company, I prefer to buy from someone who has some regard for me as a customer. I don't need anyone to kiss my a**, but I prefer not being treated like an annoyance, and actually receiving help when I need it. I definitely will not be returning to...

TLDR: The store did not give me the product I paid for and will not take responsibility for their false advertising.

My customer went to the store and selected 2 different sizes of Bianco Carrara honed marble tile for her bathroom remodel that we were trying to complete while she was out of the country for 2 weeks. We placed the order for store pickup for those tiles through the website. The product page for each tile says "Country of Origin: Italy".

The tile was picked up by the tile contractor. They did their jobs correctly: they culled every box of tile together and did a wonderful herringbone install of the floor. However, the tile they were given is DRAMATICALLY different from the tile on the sample board at the store. It is also DRAMATICALLY different from the "matching" 12x24 version of the same tile. It turns out the 6x12 tile is from China, not Italy like it is advertised. Of course the tiles from different continents don't match.

By the time I sent photos and received a response from my customer who was on the other side of the world, the floor tiles had all been laid. Understandably the customer didn't like the floor and felt it didn't match what she had selected. I had to tear out the brand new marble tile because F&D gave me a product that was not what I paid for nor what my customer had selected. We had to relevel the floor, load up and return the "matching" shower tiles, and start over from scratch.

I showed the photos to the associate who said "wow, those are really different!". Her manager, however, only offered a 10% discount on purchasing a replacement tile. And the tiger striped honed bianco carrara tile from China (since Carrara is a place in Italy this doesn't even make sense.....its like selling bottles of "champagne" from China) is STILL ON THE SHELVES EVEN THOUGH THE PRODUCT DETAILS SAY IT...